Department Coordinator: Service

3 weeks ago

Pleasantville, United States Davis-Ulmer Sprinkler Co Full time

Rich Fire Protection, a subsidiary of Davis-Ulmer Sprinkler Company, has been a leader in the fire protection industry for more than 30 years. The reputation of our firm is well regarded and recognized throughout the construction industry. Located in Pleasantville, New Jersey and servicing clients throughout the immediate tri-state area, we are passionate about our work and commitment to excellence. We are experienced in all areas of the fire protection field including 3D design, fabrication, installation of fire sprinkler systems, maintenance and repair and project management.

We believe that investing and empowering our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leader's abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.

Due to continue growth, we are looking to add a Service Coordinator to our Fire Alarm team in Pleasantville, NJ. As a Service Coordinator, you will be responsible for the accurate completion and maintenance of customer accounts, jobs and invoicing.

**JOB RESPONSIBILITIES**:

- Opens new service jobs in the system, or assist salesperson in opening, to ensure correct information has been entered to accurately bill and maintain the job.
- Oversees small projects by visiting job sites of ongoing jobs and ordering necessary material for jobs. Ensures all materials for the job are entered into the system to ensure the correct costing.
- Maintains an accurate database, ensuring that all customer information is correct (Including customer and site set up).
- Reviews and completes certified payroll for each job, when required.
- Accurately prepares and invoices customer per the requirements of the job and the customer to ensure that billing procedures are followed. May possibly include credit and rebills, if necessary.
- Works closely with the customer concerning updates on the job, questions on invoices and/or the receiving of service calls and emergency calls, if needed.
- Works closely with sales/project managers to make sure invoicing is being completed in a timely and accurate manner.
- Enters employee and service technicians weekly time into the payroll system, ensuring accuracy.
- Scans and uploads all necessary documents into each customer folders/files within the electronic document storage system.
- Follow up with customers on outstanding invoices, ensuring that customers have been accurately invoiced and all documentation is present.
- Schedule technicians and coordinate staffing for emergency service calls.
- Take service calls and provide repair pricing for call-in customers.
- Creates and distributes on-call schedule to answering service(s) for the service department (including sprinkler and fire alarm).
- Coordinate with Inspection department to identify field quotes and deficiencies on reports.
- Other related duties as assigned.

**QUALIFICATIONS/REQUIREMENTS**:

- High School Diploma/GED
- Associate’s Degree preferred
- Previous experience in an administrative setting or equivalent combination of education and experience.
- Previous experience in fire protection industry a plus.
- Strong customer service skills.
- Good oral, written and telephone skills.
- Time management, organizational and interpersonal skills
- Moderate to advanced computer skills (Microsoft products, AS400 system)
- Ability to read, analyze, and interpret general business procedures and regulations.
- Ability to define problems, collect data, establish facts and draw valid conclusions.
- Ability to calculate figures and amounts such as taxes, discounts, interest, commissions, etc.

**CERTIFICATES, LICENSES, REGISTRATIONS**:

- Valid driver’s license

**PHYSICAL DEMANDS and WORK ENVIRONMENT**:

- Office environment - moderate noise
- Mostly sedentary role with the need to move about the office to copy, scan, fax and file.
- Will require opening of heavy file cabinets with bending, stooping or kneeling to file.
- May require light lifting of storage boxes or other light office items.

**Davis-Ulmer offers a competitive benefits package which includes health, dental, and vision insurance, a 401K match program, employer funded profit-sharing plan and a variety of voluntary benefits.**

Davis-Ulmer and its subsidiaries are affirmative action and equal opportunity employers, and do not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Disability/Veteran

DAVIS-ULMER'S ENDURING PURPOSE: "To protect what you value most."

Equal Opportunity Employer, including disabled and veterans.

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