Sunfirepos Support Specialist

2 weeks ago

Wilmington, United States Metro Payment Technologies Full time

Job Summary:
We are seeking a Support Specialist to join our team. As a Support Specialist, you will be responsible for providing exceptional customer service and support to our clients. This role requires strong communication skills, attention to detail, and the ability to analyze and resolve customer inquiries.

**Responsibilities**:
Actively support the operations of the SunfirePOS including:

- Scheduling and performing demos
- Keep knowledgebase updated
- All aspects of boarding including ordering equipment, setting up equipment, MPA processing, deployment
- Process subscriptions and invoice billing to ISO’s
- Learning the various online systems that help us support our merchants to includeTopDog, TRX, Dejavoo, Star Micronics devices, Sunmed POS, etc.
- Assist merchants who submit support tickets through POS- update responses in the POS
- Work closely with our Service Team and Sales Team
- Communicate directly with the POS developers and manage updates
- Follow up with stores to ensure they are not having any issues with the POS
- Setting up new merchants on POS, CRM, and boarding on TRX or other platforms
- Learn the various products and services that Metro has to offer such as gateways, virtual terminals, website design, etc.
- Assist others whenever possible

Requirements (preferred):

- Bachelor’s Degree (preferred)
- Excellent follow-up skills.
- Understand the sense of urgency and importance of accuracy
- Reliable (on time to work).
- Ability to learn new things quickly especially reporting tools
- Ability to keep a high level of confidentiality, discretion, and professionalism
- Outstanding interpersonal and communication skills, both verbal and written.
- Excellent organizational, and time management skills, and ability to recognize opportunities to improve and streamline processes.
- Must be able to multitask with attention to detail and handle a heavy flow of incoming and outgoing requests for meetings or information.
- Self-starter; ability to independently anticipate needs, look ahead, plan for contingencies, manage concurrent tasks, prioritize tasks, and follow up.
- Strong PC skills, including proficiency in Microsoft Office Suite: Outlook, PowerPoint
- Benefits:
Competitive salary based on experience
Health insurance options available
Paid time off and holidays

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday
- Rotating weekends

Work setting:

- In-person
- Office

Work Location: In person

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