PATIENT SUPPORT SPECIALIST
4 weeks ago
EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, the Patient Support Specialist greets and assists all patients and other visitors who arrive to EmergeOrtho. The specialist checks in patients for appointment by confirming the appointment time, reviewing, and verifying demographics, confirming insurance eligibility, collecting all due balances, deposits, and co-payments. The specialist completes assigned daily reports to maintain office efficiency.
Requirements
Qualifications and Experience:
- High school diploma/GED or equivalent previous experience.
- Sound communication skills.
- Excellent customer service.
- Previous experience as a check-in specialist is recommended, but not required.
- Experience and knowledge of insurance guidelines and insurance entry.
- Experience in financial collections is recommended, but not required.
- Ability to handle high patient volumes.
- Ability to maintain composure when stressful situations are encountered.
- Ability to multi-task and prioritize.
Responsibilities include, but are not limited to, the following:
- Greeting patients; answering phones; patient check-in, registration, and check-out; insurance verification; appointment scheduling; prepare and review charts for appointments; and processing orders
- Keeps an open line of professional communication with assigned staff and providers regarding patient needs
- Maintains a pleasant and cooperative demeanor while performing all duties
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
- Helps patients in distress by responding to emergencies.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
-
Patient Support Specialist
1 month ago
Wilmington, United States EMERGEORTHO, P.A. Full timeGreeting patients; answering phones; patient check-in, registration, and check-out; insurance verification; appointment scheduling; prepare and review charts for appointments; and processing orders Keeps an open line of professional communication wit Support Specialist, Patient, Support, Specialist, Healthcare
-
Patient Support Specialist
3 days ago
Wilmington, United States AstraZeneca Full timeThis is what you will do: The OneSource Support Specialist is a high-touch Patient Support Program (PSP) role within the Patient Services Department centered on delivering exceptional and personalized support to patients within the Alexion Rare Disease patient journey. Working as part of a Regional Care Team, the OneSource Support Specialist serves as the...
-
SUPPORT NURSE
2 weeks ago
Wilmington, NC 28403, USA, United States Liberty Healthcare Management Full timeLiberty CaresWith CompassionAt Liberty Healthcare and Rehabilitation Services , we promote a challenging, but rewarding opportunity in a caring environment.We are currently seeking an experienced:SUPPORT NURSE - LPNFull Time, Days 8-4:30 p***Must be Wound Certified****Job Description:Assist in assuring the best patient care possible by assisting nursing...
-
Onesource Support Specialist Cdt
3 weeks ago
Wilmington, United States Alexion Pharmaceuticals,Inc. Full timeLocation: Wilmington, United States Job reference: R-200031 Date posted: 05/17/2024 **This is what you will do**: The OneSource Support Specialist is a high-touch Patient Support Program (PSP) role within the Patient Services Department centered on delivering exceptional and personalized support to patients within the Alexion Rare Disease patient journey....
-
Fiscal Support Specialist
1 week ago
Wilmington, United States New Hanover County NC Full timeEnsure p-card enrollment forms are filled out correctly, authorize and issue p-cards to users, and maintain files. Manage the p-card accounts: account set-up and closing, account dollar limits and all other account maintenance. Train cardholders on p Support Specialist, Fiscal, Support, Specialist, Vendor, Customer Service, Business Services
-
Wilmington, United States United Therapeutics Full timeCalifornia, US residents click here. The job details are as follows: What We Do We build on the strength of our research and development expertise and a distinctive, entrepreneurial culture that encourages diversity, innovation, creativity, sustainability, and, simply, fun. Since inception, our mission has been to find a cure for pulmonary arterial...
-
Wilmington, United States United Therapeutics Full timeCalifornia, US residents click here. The job details are as follows: What We Do We build on the strength of our research and development expertise and a distinctive, entrepreneurial culture that encourages diversity, innovation, creativity, sustainability, and, simply, fun. Since inception, our mission has been to find a cure for pulmonary arterial...
-
Patient Observation Specialist 1
22 hours ago
Wilmington, United States UNC Health Appalachian Full timePosition Summary The Patient Observation Specialist assists the healthcare team by performing duties as assigned. Provides direct observation for patients who cannot be left unattended to minimize the risk of patient elopement, injury, monitoring for those patients that demonstrate a need or a potential need for protection, against injury or harm...
-
Wilmington, United States The Charles Lea Center Full timeJob DescriptionJob DescriptionWe have immediate openings for Community Support Specialists.Pay Rate: This position starts at $17.50/ HR along with a $500-$1K Sign on Bonus.We have a variety of schedules, shifts, and locations available. In addition to Full Time opportunities, this is a great opportunity for a student or anyone looking for a 2nd job.The...
-
Wilmington, United States The Charles Lea Center Full timeJob DescriptionJob DescriptionWe have immediate openings for Community Support Specialists.Pay Rate: This position starts at $17.50/ HR along with a $500-$1K Sign on Bonus.We have a variety of schedules, shifts, and locations available. In addition to Full Time opportunities, this is a great opportunity for a student or anyone looking for a 2nd job.The...
-
Wilmington, United States The Charles Lea Center Full timeJob DescriptionJob DescriptionWe have immediate openings for Community Support Specialists.Pay Rate: This position starts at $17.50/ HR along with a $500-$1K Sign on Bonus.We have a variety of schedules, shifts, and locations available. In addition to Full Time opportunities, this is a great opportunity for a student or anyone looking for a 2nd job.The...
-
Wilmington, United States The Charles Lea Center Full timeJob DescriptionJob DescriptionWe have immediate openings for Community Support Specialists.Pay Rate: This position starts at $17.50/ HR along with a $500-$1K Sign on Bonus.We have a variety of schedules, shifts, and locations available. In addition to Full Time opportunities, this is a great opportunity for a student or anyone looking for a 2nd job.The...
-
Information Technology Support Specialist
2 weeks ago
Wilmington, United States New Hanover County NC Full timeOf the job such as those listed above. Knowledge of:Principles of computer hardware, software, and networking. General computer operations. Hardware, software, and services vendors. Customer service techniques. Work monitoring techniques Various soft Information Technology, Support Specialist, Technology, Support, Specialist, Information
-
Peer Support Specialist I
1 week ago
Wilmington, United States Recovery Innovations Full timeRI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. Our Mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves and others. Our Vision is to activate the next generation of frame-breaking healthcare innovation to...
-
Peer Support Specialist I
1 week ago
Wilmington, United States Recovery Innovations Full timeRI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. Our Mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves and others. Our Vision is to activate the next generation of frame-breaking healthcare innovation to...
-
Peer Support Specialist I
1 day ago
Wilmington, United States Recovery Innovations Full timeRI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. Our Mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves and others. Our Vision is to activate the next generation of frame-breaking healthcare innovation to...
-
Peer Support Specialist I
1 day ago
Wilmington, United States Recovery Innovations Full timeRI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. Our Mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves and others. Our Vision is to activate the next generation of frame-breaking healthcare innovation to...
-
Sunfirepos Support Specialist
4 weeks ago
Wilmington, United States Metro Payment Technologies Full timeJob Summary: We are seeking a Support Specialist to join our team. As a Support Specialist, you will be responsible for providing exceptional customer service and support to our clients. This role requires strong communication skills, attention to detail, and the ability to analyze and resolve customer inquiries. **Responsibilities**: Actively support the...
-
Customer Support Specialist
4 weeks ago
Wilmington, United States Registered Agents Legal Services, LLC Full timeJob Summary: Leading incorporation service company is seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Specialist. Registered Agents Legal Services, LLC provides a comprehensive range of incorporation and corporate filing services to entrepreneurs, legal and accounting firms nationwide. As a Customer Support...
-
Automation Support Specialist
2 months ago
Wilmington, United States Judicial Branch Full timeSummary The Automation Support Specialist coordinates and oversees various segments of the judiciary's information technology networks. Automation Support Specialists at this level of function perform routine network administration, provide automation and helpdesk support for court unit...
