Retail Assistant General Manager

4 days ago

West Hollywood, United States Soho House & Co. Full time

**Who We Are**

We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

**The role**

At Soho House, the **Assistant General Manager (AGM)** is responsible for leading our the team in our Soho Home Melrose studio. The Assistant Manager will be responsible for assisting the General Manager in the day-to-day running of the space, managing all aspects in their absence and delivering a seamless, 'second to none' customer service experience. The role will touch specifically on operational efficiency and KPI attainment in line with company strategy. A successful Assistant General Manager will collaboratively partner with the General Manager to develop goals and actionable items required to optimize performance and profitability. The role will touch specifically on operational efficiency and KPI attainment in line with company strategy.

**Main Duties**
- Support the General Manager and Senior GM in leading the team and acting as GM in their absence.
- Analyze results through reporting, translating numbers into actionable behaviors and goals in order to improve KPI results.
- Take ownership of in-store operations, optimizing opportunity to improve operational efficiency.
- Ensuring replenishment is consistently up to date and in line with visual standards.
- Ensure all customers are provided gracious, quick and efficient service
- Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward your role and the company to both internal and external customers in all forms of communication.
- Working closely with our GM and Interior Design team to ensure that consultation spaces are available for bookings and managed accordingly.
- Take ownership of monthly stock take to hit business KPI on stock accuracy.
- Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance
- Participate in weekly store walk-throughs with the management team and follow-up as required.
- Coach, train & recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build talent within the team.
- Partner with the GM and Senior GM to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, human resources, payroll/scheduling and training.
- Immerse themselves in the Soho Home product to become an expert in Soho Houses interior design & style.

***Required Skills/Qualifications**
- Have a proven experience in a management role within a retail background
- Experience in furniture and lighting is an advantage
- Communicate honestly, openly and constructively
- Have a creative flair and be able to talk about colors, styles and trends in interiors with confidence
- Demonstrate flexibility and innovation in recognizing and reacting to the changing retail environment
- Be a strong team member

***Physical Requirements**
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to work on your feet for at least 8 hours.
- Must be able to move, pull, carry, or lift at least 50 pounds.
- Occasionally kneel, bend, crouch and climb as required.

**Why work with us...**

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- **Health Care + 401K**:Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
- **Paid Time Off**:Full
- Time Employees have sick day's + vacation days
- **Career Development**:Soho House can progress your career domestically or internationally as well as managerially or technically
- **Soho Impact**:Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
- **Learning & Development**:An extensive range of internally and externally run courses are available for all employees.
- **Cookhouse & House Tonic**:Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
- **Team Events**:From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

**Opportunities for all

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