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Community Liaison

4 months ago

Baltimore, United States Cumberland Hospital for Children and Adolescents Full time

**Community Liaison Opportunity at Cumberland Hospital**

**Position Purpose**:
Under the direction of the Director of Business Development, the Community Liaison develops and maintains relationships in markets that will generate desired utilization of the facility’s continuum of care. The Community Liaison provides community education on the mission and goals of Cumberland Hospital by utilizing professional account management skills.

**Key Responsibilities**:

- Assists the Director of Business Development in developing and implementing a strategic plan to promote the services offered at Cumberland Hospital to all potential referral sources in a manner consistent with the mission and vision of the hospital.
- Emphasizes consistent face-to-face contact through frequent travel (or by utilization of technology to combat unforeseen challenges), within an assigned geographic region to maintain a database of healthcare professionals.
- Responsible for growing patient census by consistently exploring the development and identification of new referral sources. Providing opportunities to educate and build awareness of clinical services provided by Cumberland Hospital. Maintain and manage existing accounts, identifying referral source needs and tailoring services to meet those needs. Assist in the development of the quarterly marketing plan by managing progress and analyzing results.
- Coordinates with the Director of Business Development on-going updates of the Referral Source Data Base. Obtain and provide management with up to date information about changes in the market, maintain point of contact and protocol systems for each account. Document database and UHS tracking tools with clear and concise details.
- Coordinates with the Admissions Department efforts to follow up with all referral sources regarding referrals and admissions. Recognize and resolve barriers to admission and assist with the coordination of the referral-to-admission process.
- Performs other duties as assigned.

**Qualifications: Skills, Knowledge and Abilities**

Requires excellent interpersonal skills including the ability to communicate clearly and professionally both verbally and in writing; ability to work independently with minimum supervision. Requires the ability to think quickly in times of stress or crisis. Skills in public speaking and problem solving. First-class customer service skills

**Education**: Bachelor’s degree in Marketing/Public Relations/Business/Counseling, or a social science related field (minimum). Licensed Practical Nurse (LPN) or Registered Nurse (RN) preferred.

**Experience**: 2+ years in a related healthcare field. Medical and psychiatric health care marketing experience preferred. Five or more years of experience may be substituted for educational requirement.

**Safety Requirements**: Knowledge of and adherence to company safety practices.

**Licensure**: Must possess a valid driver’s license and maintain a good driving record (terms vary depending on state) of which license is held in).

**Physical Requirements**:
Must be able to operate a computer and review reports containing data with small print. To read and write proficiently in English. Must be able to speak clearly. Hearing and vision must be sufficient to perform the essential job functions. Must be able to travel daily (depending on assigned territory) via various methods of transportation (airplane, car, bus, metro etc.) sitting for long periods of time. Overnight travel up to 50% may be required. Must be able to occasionally lift 30 pounds and carry small objects. Incumbent will be standing, walking or driving 75%

**EEO Statement**:
**Notice**:
**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Weekends as needed

Application Question(s):

- Do you have reliable transportation?
- Are you available for a two-week orientation?
- Are you able to commute up to 75% for work?
- Are you able to commute around the D.C and Baltimore area for work?

**Education**:

- Bachelor's (required)

License/Certification:

- Driver's License (preferred)

Work Location: In person