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Medical Office Call Center Rep

2 months ago

Santa Monica, United States Pacific Neuroscience Institute Full time

Answer questions concerning Appointments/Refills.
- Communicate with all other Offices/Providers/Pharmacies that have questions or concerns. Process prescription refills for patient and pharmacies as received via electronic medical record system, phone or fax.
- Help maintain Rx refill/scheduling Work Queues.
- Verify medication requests for pertinent information needed or missing.
- Complaints are researched and responded to the same day if possible.
- Schedule appointments when calls received from the patient or physician’s office.
- Attend meetings as required.

Required:
2 years Work experience required in healthcare, preferably in a medical office or clinic setting

JOB SPECIFIC KNOWLEDGE, SKILLS and ABILITIES
- Knowledge of business office procedures.
- Supports and promotes new or evolving procedures and routines. Demonstrated ability to study, understand, adapt and respond effectively to a constantly changing health care environment.
- Knowledge of grammar, spelling, and punctuation to type patient information.
- Customer service skills. Anticipates and takes personal responsibility for customer satisfaction. Ability to listen, understand and support the needs of others in a sensitive manner.
- Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
- Ability to speak clearly and concisely. Proven skills in communicating with staff, customers and management.
- Ability to read, understand, and follow verbal and written instruction. Demonstrates flexibility in meeting unexpected work fluctuations.
- Ability to sort and file materials correctly by alphabetic or numeric systems.
- Ability to establish and maintain effective working relationships with patients, employees, and the public.

Pay: $18.00 - $24.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 1 year

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- Call center
- In-person
- Office

Ability to Relocate:

- Santa Monica, CA 90404: Relocate before starting work (required)

Work Location: In person