Computer Support Technician

4 weeks ago

New York, United States Shark Byte Systems, Inc. Full time

**Position**: Computer Support Technician (Level-2)

**Compensation**:$20-22/hr, plus Monthly Metrocard reimbursement, On Call Bonus

**Location**:Financial District, New York, NY

**Status**:Full-Time/Part-Time

Established and growing company seeks part-time Computer Technicians to provide level-2 tech support by phone, internet, and onsite visits to customer sites. Responsibilities include fielding technical support calls; using the Linux command line interface on a daily basis to access remote PCs and troubleshoot issues; configuring & testing various PC and networking equipment; and traveling to customer sites to perform maintenance.

Shifts are Monday-Friday, in 6 hour blocks.

Additional Paid Weekend on-call shifts will be scheduled according to availability. Training for internal systems and processes will be provided.

**Responsibilities**:

- Field technical support calls
- Troubleshoot hardware, software, and network issues
- Configure, test, and maintain equipment

**-**Create and manage support tickets for tracking and billing purposes

**Qualifications**:

- Must have or be currently working toward a degree in a technology-related field (is a bonus but not required).
- 2-3 years Previous phone-based support experience
- 2-3 years Understanding of PC concepts, principles, maintenance, and operation
- 1-3 years Experience with LINUX command line interface
- 1-2 years of SQL/MySQL queries
- 1-2 years of networking experience.
- Ability to learn new skills quickly
- Bilingual, proficient in BOTH English & Spanish (not required, but a plus)

**About Us**:
We are a technology company located in New York City that provides and maintains enterprise solutions for our growing base of B2B customers. We have a long history of innovation and continuously add new features and functionality to our products. We offer competitive compensation, long-term job opportunities, a monthly travel stipend, and a casual work environment. We place a strong emphasis on teamwork to solve new challenges and provide a high level of customer service. We are an equal opportunity employer and value employees of all backgrounds and ages.

**Job Types**: Full-time, Part-time

Pay: $18.00 - $22.00 per hour

Expected hours: 30 - 35 per week

**Benefits**:

- Paid time off

Experience level:

- 2 years
- 3 years

Schedule:

- Monday to Friday
- On call

**Experience**:

- Networking: 1 year (preferred)
- Linux: 1 year (required)
- MYSQL: 1 year (preferred)
- Help desk: 2 years (required)

Work Location: In person

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