Implementation Specialist

Position Summary

The Implementation Specialist assists external clients in the implementation of Care Compass. This position is responsible for evaluating client needs and developing configurations that support business processes. The Implementation Specialist defines and executes on delivery and implementation plans and tests and troubleshoots final system setups. Responsible for providing training and end-user support during and after the implementation process. This position may be involved in pre-sales product demonstrations or provide assistance in scoping projects and developing proposals.

Essential Functions and Responsibilities
- Seek to understand customer workflows and administrative systems. Lead work flow analysis and process redesign initiatives related to supporting and/or improving customer’s quality and administrative functions.
- Perform consultative customer support for the use and/or configuration of Care Compass for member management, provider relations, care planning, utilization management, quality management and quality reporting.
- Work with customers to understand and define processes to be supported by Care Compass
- Work closely with end users and all levels of customer’s management to implement Care Compass based processes.
- Provide SME expertise to PPI development staff on issues related to Quality, administrative and regulatory functions, workflow, support and administration.
- Understand, document and drive consensus to resolve issues that arise during and after customer implementation.
- Contribute to managing customer change and enhancement requests by identifying needs, analyzing benefits, identifying process changes and impact of enhancements. Create user story and business requirements documents to define project requirements and user acceptance criteria for developers, quality assurance, and client stakeholders. Communicate requirements to other PPI staff as appropriate, provide updates to customer as required.
- Manage or assist in managing projects by assuring that they are on time and within budget. Implement plans and attain outlined goals, follow and update project plans and milestone documents as appropriate. Communicate project status to designated customer and PPI staff.

Additional Functions and Responsibilities
- Assist with development of training content as well as providing customer training, both formal and “on the spot”.

Required Skills and Abilities
- Bachelor’s degree or equivalent work experience
- 3+ years of experience in implementation and providing end user support
- Excellent written and verbal communication skills and interpersonal skills with demonstrated ability to facilitate efficient meetings
- Strong analytical and problem solving skills
- Demonstrated ability to drive projects and meet critical deadlines
- Attention to detail and ability to work with complex projects
- Must be a quick learner, self-directed, motivated, and have strong dedication and commitment level to the tasks at hand.

Preferred Skills and Abilities
- Experience working directly with Health Plan quality system implementation
- Previous management/ leadership experience in a health care setting
- Knowledge of Quality systems as demonstrated by: certification, credentials, proficiency / competency assessment, completion of advanced training

Work Environment
- General office (or remote office) environment.
- To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities._

**Benefits**:

- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift

Work Location: Hybrid remote in Verona, WI 53593