Assistant Site Manager

4 weeks ago

Germantown, United States Chesapeake Urology Associates Full time

**_Are you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, and how we give back to the community._**

At **_United Urology Group_**, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care.
- We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff
- We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies.
- We offer competitive salaries and a great work/life balance: _enjoy your weekends_
- UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more

**_
United Urology Group _**is regarded as the leading urology network in the country. Our Urology Group Affiliates consist of Chesapeake Urology, Arizona Urology
- Phoenix & Scottsdale, Arizona Urology Tucson, Colorado Urology & Tennessee Urology.

**Position Summary**:
The **Assistant Site Manager**_ _**provides support for the office independently and with mínimal supervision. Performs other diverse duties as requested or required under the general and direct supervision of the site manager.

**Primary Duties & Responsibilities**:
**Management**
- Coordinates the daily administrative duties of the site on a day-to-day basis.
- Assist in developing, implementing, and revising policies and procedures to assure that everyone within their office adheres to the high standards of patient care expected.
- Assist with P&L, including accountability to associated budget management.
- Assists in training qualified team members, serving as a catalyst and mentor for motivating productivity, innovation, high employee morale, and commitment to the organization.
- Directly supervises office team members and proactively manages their performance and development, coordinating with the Site Manager as it relates to performance feedback, appraisals, and corrective actions.
- Assist in conducting regular staff meetings to communicate new ideas, resolve problems, obtain feedback, and maintain the overall effectiveness of the staff.
- Acts as the Office Ambassador by responding to doctor, patient, and employee grievances, complaints, and inquiries and seeks assistance, when necessary, from the Site Manager.

**Administrative/Clerical**
- To create a positive and professional first impression for the practice and to show the patients a we care attitude.
- Schedule appointments and assist with the scheduling of any additional testing directed by the physician.
- Ensure all required patient paperwork is compiled for that day’s appointments.
- Collect co-pays and past balances at the time of check-in and enter the batch for the day in Practice Management.
- Reviews for completeness and accuracy and then enters required patient demographics and clinical information into Practice Management and EHR.
- Scan the patient’s driver’s license and insurance card(s) front and back into Ntierprise.
- Ensure that all required referrals are obtained, scanned into the EMR, and linked to that day’s appointment within Practice Management.
- Reconcile payment batches at the end of every day and turn them in to Site Manager.
- Schedule follow-up procedures and coordinate any local ASC cases.
- Assist patients with the completion of the Phreesia registration system.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

**Qualifications**:

- Minimum High School Diploma or GED required.
- Minimum of two (2) years of front office experience, preferably in a medical setting.

**Direct Reports**:

- TBD

**Knowledge, Competencies & Skills**:

- Excellent customer service skills.
- Proficient knowledge of Medical Terminology; ICD-9 and CPT-4 Codes.
- Strong written, typing, verbal and interpersonal skills.
- Proficient computer software and database skills.
- Strong attention to detail.
- Ability to multi-task, problem-solve and work in a fast-paced environment.
- Outstanding coaching skills with the ability to assist Site Manager with leading staff to success.
- Must demonstrate a caring, compassionate, and patient attitude.
- Ability to type a minimum of 40 words per minute.

**Travel**:

- 25% travel required within the geographic region.

**Physical Requirements for the Job**:

- Able to sit, stand, and or walk throughout the day.
- Intermittently required to stoop, bend, speak, and listen.

**Equal Opportunity Employer**: United Urology Group and its affiliate practices are an equal opportunity employer. We

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