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Surgery Scheduler

2 months ago

Naperville, United States Duly Health and Care Full time

Overview:
**Location**: Naperville

**Hours**:40 hours per week; Monday - Friday varying between 8:00am - 5:00pm
- Good enough isn’t for us. Duly Health and Care’s team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work._
- Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark_

**Holistic benefits designed to help our team members flourish in all aspects of their lives, including**:

- Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
- $5,250 Tuition Reimbursement per year.
- 40 hours paid volunteer time off.
- 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.
- 401(k) Match
- Profit-sharing program

**Responsibilities**:
**The Journeys and Adventures that Await**
- Greet patients in a friendly manner whether on the phone or in person..
- Develop and maintain effective working relationships with internal physicians and with scheduling staff at facilities.
- Verify patient personal and insurance information - coordinate pre-op testing per insurance.
- Single point-of-contact for internal staff and external inquiries for all scheduled procedures.
- Schedule and/or reschedule pre-op lab and/or other testing before procedures and surgeries if necessary.
- Contact patient to confirm procedure/surgery.
- Explain and verify proper prep instructions with patients, route to nurse if appropriate.
- Prepare all essential paperwork for referral coordinator and facilities.
- Verify daily doctor's schedules, print and distribute to appropriate personnel.
- Maintain the strictest patient confidentiality.
- Work with billing staff to ensure all procedures are charged.
- Cover/fill-in for co-workers as needed.
- Track case volume and direct cases to facilities per direction of management team

Qualifications:
**The Experiences You Bring**
- Medical terminology, verbal and written.
- CPT and ICD-9 coding.
- Referral process.
- Must have the ability to learn new computer programs.
- Act professionally towards customers, physicians, and co-workers.
- Must be able to multitask and prioritize.
- Must posses time management skills.
- High school diploma or GED
- 2+ years prior surgery scheduling, telephone, computer and customer service experience.

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