Desktop Administrator

4 weeks ago

Lafayette, United States Accent Consulting Full time

**Accent Consulting is a Managed Services Provider that specializes in Managed IT, Cyber Security, Cloud Services, Software Development, and Technology Consulting. We are a fast-growing company that is committed to being the primary resource for technical consultation in our region and we're looking for a Desktop Administrator to join our team**

**_ What you can expect when you join the Accent Team....._**High Standards** - We set high standards for our employees and each one of us is held accountable for our work. We are a high energy team that focuses on doing things the right way while delivering the right solution for our customers.**Meaningful Work** - We work with successful growing companies who want to make a difference in the world. We take pride in our ability to provide excellent IT solutions that enable those businesses to be successful.**An Inviting Company Culture** - The atmosphere in our office is open and collaborative. We work very hard for our customers but also enjoy camaraderie with our office mates. We enjoy quarterly outings and office lunches to build relationships and have fun.

**_ Why you'll love working at Accent Consulting....._**- Fast paced growing company- Career advancement opportunities- Competitive pay, benefits, and perks- On-the-job training opportunities- A culture of setting goals and winning- Personal accountability- Quarterly structured feedback

**Responsibilities**- Updating ticket information- Answering technical support calls- Assigning tickets severity- Prioritizing work accordingly- Collaborating, and working with other technicians to resolve issues- Receiving and working on break/fix requests from the service bench- Troubleshooting, diagnosing, repairing, installing, setting up, configuring, and deploying workstations, printers, switches, peripherals and software packages- Testing new equipment, imaging operating systems, performing data backups and restoring/setting up workstations-
- Communicating highly technical information to both technical and non-technical users

Competencies and Qualities- We require 2-5 years of experience in an IT focused position- Associate degree in a relevant field is nice but not required- Technical Certifications such as MCITP, Support Technician, or MCSA are highly desirable- Strong experience working in Active Directory- Experience troubleshooting, configuring, deploying, and administrating Microsoft workstations connect to a domain- Ability to manage multiple priorities effectively and on a consistent basis- Ability to thrive under pressure and deliver effectively in a fast-paced environment- You should possess excellent communication and client service skills, both written and oral, including a proven ability to create detailed technical documentation- Ability to learn quickly in a dynamic environment and deliver on commitments in a timely manner- You should possess strong analytical skills and a demonstrated ability to troubleshoot problems- Be able to lift to 50 lbs.- Possess reliable transportation and a clear driving record

Education, Experience, and Certifications- Must have at least a high school diploma or GED. Associate degree or better is preferred.- A minimum of 2+ years of professional experience is required. MSP experience is preferred.- At least 2 certifications from leading vendors such as Apple, Cisco, CompTIA, or Microsoft are preferred.

Work Environment

In most cases, work will be performed in a climate-controlled office space. Work will require the use of standard office equipment, such as computers, phones, and multi-function printers. The position will be expected to make use of specialized tools and software for troubleshooting and system administration.

Travel

This position requires less than 30% travel with no overnight travel expected.

Physical Demands

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