Patient Care Coordinator

1 week ago

Worcester, United States Mass Lung & Allergy PC Full time

***

**KEY DUTIES AND RESPONSIBILITIES**:

- Answer multi-line phones and either direct the caller to the appropriate party or handle caller's needs yourself.
- Greet patients upon arrival, check them in and obtain insurance information and/or referrals (if needed), including signatures and any other necessary data, verifying all information is correct.
- Work on all active claims as assigned.
- Responsible for contacting patient for missing/incorrect information prior to appointment, including but not limited to: insurance issues, referrals, PCP issues, etc.
- Assist patients with Kiosk, Portal and/or Healow usage and/or questions.
- Provide patient with intake and new patient forms as well as copies of our office policies and legally required documents.
- Enter faxes from both the copier as well as eCW into the patient's chart and either assign to the appropriate staff member or handle it themselves.
- Check out patients, schedule follow up appointments and assign actions as needed.
- Process payments from patients for co-pays, past due balances & self-pay.
- Schedule appointments for new and recurring patients based on provider availability.
- Correctly document no shows appointments in accordance with the no-show policy.
- Retrieve all messages from voice mails.
- Stamps all outgoing mail in the morning.
- Monitors office supply inventory and submit order requests as needed.
- Covers responsibilities at other offices as needed and assigned.
- Ensures waiting areas are clean & organized with respect to standards in safety and quality patient care.
- Provide patients with support and guidance as needed.
- Attends staff and medical meetings, as required.
- Performs all duties in support of successful EHR/EPM implementation.
- Maintains work station, according to protocols (free of meals and open beverages).
- Covers at the Call Center if assigned to do so.
- Performs additional duties, as assigned by the Manager and in support of quality assurance and improvement.

**QUALIFICATIONS**:

- Excellent communication and problem-solving skills at a level necessary for understanding provider and supervisors' instructions, and for accurately documenting patients' medical information.
- Beginner to intermediate computing and phone skills.
- Willingness to work evenings and/or weekends if needed; demonstrates flexibility in regards to job duties and assignments.
- Ability to multi-task and work effectively in a high-stress and fast-moving environment.
- Working knowledge of "Universal Precautions," demonstrates professionalism at all times.
- Possess a thorough understanding of the importance of confidentiality and non-disclosure according to the general standards set forth by HIPAA.
- Bilingual English/Spanish and/or other languages strongly preferred.
- Valid Driver's License, insurance, and ability to travel as required to perform duties.

**EDUCATION AND EXPERIENCE**:

- High school diploma (or GED) required.
- Experience working in a Medical Office Setting.
- Electronic medical records experience preferred, eCW, etc.
- Previous experience with insurance and referrals preferred.

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