Intake Supervisor

2 weeks ago

Chicago, United States Metropolitan Family Services Full time

**Metropolitan Family Services** empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services (MFS) has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Metropolitan is Illinois’ first comprehensive human services agency and reaches more than 117,000 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs and DuPage County with services promoting education, economic stability, emotional wellness and empowerment.

We are now hiring for a full-time **Intake Supervisor** **to join our **HQ team****

**Locations**:

- **101 N. Wacker Dr., 17th Floor, Chicago, IL 60606**

**ESSENTIAL JOB FUNCTIONS**:

- Manage a team of Intake Specialist floaters and Part Time Intake Specialists who work in the evenings (Monday - Thursday) and on Saturdays.
- Ensure the use of Intake and Referral program values and operating principles for successful implementation of the program and fidelity to the program model with assigned staff
- Monitor and provide direction to intake workers to ensure protocols, policies and procedures are being followed
- Facilitate implementation and maintenance of the program with support from the Intake and Referral Program Director
- Provide weekly reflective supervision with Intake Specialists, to include guidance with crisis situations and difficult encounters
- Supervise, train, and coordinate assigned intake and referral program staff including Intake Specialists. Responsible for hiring, assigning, evaluating, and terminating staff
- Assist with the facilitation of the Intake and Referral Program training curriculum
- Maintain clarity of program expectations; maintain opportunities for ongoing system feedback and work-flow review
- Review evaluation data and outcomes to ensure program expectations are being met
- Facilitate and develop ongoing professional development opportunities for Intake Specialists
- Responsible for providing on call coverage as needed
- Other duties as assigned

**QUALIFICATIONS**:

- **Bachelor's Degree** from an accredited college or university in related field (i.e. social work, sociology, psychology, etc.) required. **Master’s (preferred)**:

- **Minimum 5+ years** of human service experience required
- 2+ years of Supervisory Experience required
- Must be detailed oriented with good organizational skills
- Ability to complete required 40-hour domestic violence training
- Ability to handle multiple and changing priorities
- Excellent written and oral communication skills
- Excellent interpersonal skills
- Ability to work effectively with diverse individuals and groups
- Mobility for travel and a variety of community-based assignments
- Ability to work effectively with diverse individuals and groups

**ADDITIONAL REQUIREMENTS**:

- MFS staff are required to provide proof of vaccination or have an approved Medical Exemption prior to starting employment. If an approved Medical Exemption is obtained, weekly testing may be required.

**PHYSICAL DEMANDS**:

- While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch.
- The employee will lift and/or move with capability of at least 50 pounds.

**SALARY**:
**Metropolitan Family Services offers a very generous benefits packet to our professionals**:

- Blue Cross and Blue Shield Medical Coverage: HMO, Traditional PPO, or PPO w/ HSA contributions
- Dental and Vision Insurance Options
- 12 paid Holidays
- Paid Time Off (PTO)
- 401K Plan
- Training and Professional Development Plan with E- Learning
- Wellness Initiative Program
- Employee Assistance Network

**Experience**: Required
- 5 year(s): Human Services Experience
- 2 year(s): Supervisory Experience

**Education**: Required
- Bachelors or better in Social Work or related field

Preferred
- Masters or better in Social Work or related field

**Licenses & Certifications**: Preferred
- Domes Viol 40-hour Train

**Skills**: Required
- Verbal and Written Communication
- Organizational Skills
- Interpersonal Skills

**Behaviors**: Required
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Leader: Inspires teammates to follow them

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose

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