Program Management Manager

4 weeks ago


Reston, United States SAIC Full time

Job ID: 2405213

**Location**:RESTON, VA, US

**Date Posted**:2024-04-09

**Category**:Program Management

**Subcategory**:Program Mgmt

**Schedule**:Full-time

**Shift**:Day Job

**Travel**:Yes, 10 % of the Time

**Minimum Clearance Required**:None

**Clearance Level Must Be Able to Obtain**:None

**Potential for Remote Work**:No

**Description**

**Position Summary**
- Provide oversight for operations and service delivery including SLA attainment, reporting and other contractually required performance deliverables and metrics;
- Working with Account Executive and Business Relationship Managers, identify and develop new opportunities for services.
- Work with peer executives from other vendors in the coordination of each supplier’s individual program to manage end-to-end performance;
- Manage staffing and budget associated with the Account Manager role and direct reports;
- Provide status reports, presentations and communications including executive updates to internal and external stakeholders;
- Act as a point of escalation and executive interface for critical service delivery issues;
- Responsible for attainment of customer satisfaction goals and metrics;
- Manage and resolve issues relating to resource demands, priority conflicts, and scheduling across multiple vendors and customers using shared infrastructure and services.

**Background / Experience**:
Experience with the management of multiple vendors, subcontractors including direct and indirect resources.

Demonstrated track record of working toward pre-determined long-range goals and objectives. Assignments are often self-initiated.

**Qualifications**

**REQUIRED EDUCATION AND EXPERIENCE**:

- Bachelors and 17 years or more of related experience; Masters and 15 years or more of related experience. Will accept an additional 4 years of experience in lieu of a degree.
- Strong skills with: MS Office products, Microsoft Project, Microsoft Project Server, and Microsoft SharePoint
- 15 years of service delivery management experience.
- Contract management, requirements management and negotiation skills
- Exemplary written, oral and presentation skills including to executive-level stakeholders (e.g. CIO, agency heads)
- ITIL certification preferred (Foundation or above)
- Experience with IT Governance in an enterprise environment
- Security experience is a plus.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.


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