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Dispatch Assistant Leader

4 months ago

Fort Lauderdale, United States SkyHop Global Full time

_**About SkyHop Global**_

SkyHop Global is a premier transportation provider specializing in crew transportation for airlines. We pride ourselves on our commitment to safety, reliability, and excellent customer service. Join our dynamic team and contribute to our mission of delivering exceptional transportation services to our clients.
- **Job Summary**_

The Dispatch Assistant Leader will support the Dispatch Manager in overseeing the daily operations of the dispatch team. This role requires a detail-oriented and proactive individual who can ensure efficient scheduling, effective communication, and high levels of service delivery. The Dispatch Assistant Leader will play a crucial role in maintaining operational excellence and supporting our growth objectives.
- **Key Responsibilities**_
- Support the Dispatch Manager in managing the evening operations 5pm-1am of the dispatch team in a 24/7 environment. Ensure flawless, on-time performance for airline crews, utilizing a fleet of over 450 vehicles.
- Coordinate and manage the scheduling of drivers to ensure optimal coverage and efficiency.
- Monitor and respond to real-time operational issues, providing solutions and support to drivers and clients.
- Ensure compliance with all safety regulations and company policies.
- Maintain accurate records of dispatch activities and driver performance.
- Communicate effectively with drivers, clients, and internal teams to ensure smooth operations.
- Assist in training and developing dispatch staff, promoting a culture of continuous improvement.
- Support the implementation of new technologies and processes to enhance operational efficiency.
- Address and resolve any client or driver issues in a _**timely and professional manner.**_
- Provide regular reports and updates to the Dispatch Manager and other stakeholders.

**Qualifications**:

- High school diploma or equivalent; additional education or certifications in logistics, transportation, or a related field is a plus.
- Proven experience in dispatching or call center
- transportation, or a related field a plus
- Strong organizational and multitasking skills with the ability to prioritize tasks effectively.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and dispatch software.
- Ability to work in a fast-paced environment and handle high-pressure situations.
- Strong problem-solving skills and attention to detail.
- Knowledge of federal and state transportation regulations is preferred.
- Flexibility to work various shifts, including weekends and holidays, as needed.

What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- The chance to be part of a growing company with a strong commitment to excellence.

**Job Types**: Full-time, Part-time

Pay: $75,000.00 - $80,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed

**Experience**:

- Dispatching: 2 years (required)

Work Location: In person