Bilingual (English / Chinese Cantonese / Mandarin)
2 weeks ago
**If you are located within New York City, NY (Queens, Staten Island, Manhattan, Bronx, Brooklyn), you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.**
Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At **UnitedHealth Group**, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Chinese Cantonese / Mandarin, we can show you how to put all of your skills, your passions and your energy to work in a fast - growing environment.
At **UnitedHealthcare**, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing **your life’s best work.**SM**
This position is full - time (40 hours / week), Monday - Friday. Employees are required to work our normal business hours of 8:30 AM - 5:00 PM EST (Eastern Standard Time). Our offices are located at One Penn Plaza, 8th Floor, New York, NY, 10119 and Store Front location: 161 Canal St, NY, NY.
We offer 4 weeks of paid on-the job training, job shadowing, processes, and expectations. The hours during training will be 8:30 AM - 5:00 PM from Monday - Friday. **Training will be conducted on - site and in - person.**
- _All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy._
**Primary Responsibilities**:
- As an **Enrollment Eligibility Representative **your daily responsibilities would be researching errors by comparing enrollment error reports against system information along with CMS (Center for Medicare and Medicaid Services) records
- Sending correspondence to members or CMS (Center for Medicare and Medicaid Services) to gather information or provide updates for corrections.
- Reconciling reports, initiate and assist with developments / changes to increase or change quality and productivity.
- Preparing, processing, and maintaining new member or group enrollments.
- Respond to member eligibility or group questions & verify enrollment status.
- Inventory control of member and group transactions; The role will use: ICUE, Mastero, GPS and CSP Facets (Customer Service system), Solutran OTC System.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications**:
- High School Diploma / GED OR equivalent work experience
- 1+ years of experience in an office setting environment, using the telephone and computer as the primary instruments to perform job duties
- Bilingual fluency in English and Chinese Cantonese / Mandarin dialects
- Ability to perform in - person activities as needed
- Ability to travel up to 10% of the time (Domestic)
- Ability to work any full-time (40 hours / week) shift between our normal business hours of 8:30 AM - 5:00 PM EST (Eastern Standard Time) from Monday - Friday
- Must be 18 years of age OR older
**Preferred Qualifications**:
- 1+ years of Call Center Customer Service experience
- 1+ years of work experience with Health insurance
- 1+ years of experience in working with the chronically ill, elderly, disabled, and / OR frail population
- Understanding of Medicaid and Medicare regulations
**Telecommuting Requirements**:
- Reside within New York City, NY (Queens, Staten Island, Manhattan, Bronx, Brooklyn)
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
**Soft Skills**:
- Effective written and verbal communications skills
- Self - motivated
- Works well independently, but as a team player
- At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses heal
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