Clinical Operations Manager

4 days ago

Santa Ana, United States The Edge Treatment Center Full time

**CLINICAL OPERATIONS MANAGER / Mental Health** [Santa Ana, CA / NO Remote For This Position]

**Job Type**:Full-time

**Pay**: $28 - $35 per hour (starting pay will be based on experience)

**Benefits**:

- Medical, Dental and Vision insurance.
- 401(k) plan.
- Paid vacation.
- Paid sick time.
- Paid holidays.

**Our Culture**:

- Detail-oriented - quality and precision-focused
- Innovative - balance and growth-oriented
- Outcome-oriented - results-focused with strong performance culture
- People-oriented - supportive and fairness-focused
- Team-oriented - cooperative and collaborative

**Summary**
The goal of the clinical Operations Manager - Mental Health/SUD is to run clinical reports, keep supplies filled and up-to-date, train Mental Health Support Specialists/Clinical Secretaries, do intakes and monitor schedules. They will work directly for the Clinical Director and/or the Program Director, as well as, give guidance to staff in areas they are responsible for. They should be efficient and well-spoken with the ability to create relationships with a diverse population.

**Responsibilities include but are not limited to**:

- ** Clinical Reporting**
- Review Limitless and correct issues with UAs. Submit, Fix or Edit Requisitions.
- Monitor lab reports in KIPU and notify the Clinical Director of red flags.
- Billing gap report.
- Check for Overlapping Services.
- Work with team to manage unsigned / incomplete notes.
- Work with Billing Team to fix issues.
- Check attendance tracker hourly and fix errors.
- ** Operations**
- Paid to patient checks.
- Contact family members or Clients to collect Paid to Patient checks.
- Manage Food Boxes, making sure they are assembled enough are on hand.
- Supply fulfillment: Office, First aid and Mental Health Housing.
- Manage client weekly meal plans.
- Manage Mental Health Expenses and Receipts.
- Bus Pass Management.
- Manage Lyft Usage.
- ** Intake Management**
- Monitor Admissions for upcoming Intakes.
- Arrange transportation.
- Manage Medical H&P Appointment.
- Monitor / Process Intake Paperwork.
- Manage communication with Admissions.
- Manage Mental Health Housing Agreements.
- ** Mental Health Support Specialist Direction**
- Daily summary of tasks for the Mental Health Support Specialist.
- Training.
- Problem Solving.
- ** Medical**
- Med refills, contact patient insurance and coordinate mail order prescriptions.
- Work with family for up-to-date insurance information.
- Monitor Medical Appointment times.
- Ensure payment methods for client co-payments are provided to pharmacy for medication.
- ** Mental Health Support Specialist Duties**
- UA.
- Attendance Tracking.
- KIPU Updates.
- Client Relationships.
- Red Flag Reports.
- Office Cleanliness.
- Monitor the safe keeping, distribution and compliance of client medications within Supportive Living.
- Facilitate client activities within Supportive Living.
- Ensure the cleanliness and safety of the Supportive Living facility.

**Qualifications include but are not limited to**:

- Excellent verbal and written communication skills.
- Knowledge of Mental Health and Clinical terminology, regulations, and Clinical office procedures; knowledge of Clinical coding is strongly desired.
- Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
- Positive Problem-Solving Skills.
- Excellent analytical and time-management skills.
- Organizational and multitasking skills.
- Valid California Driver’s License.
- CPR/First AID/Defibrillator required.
- Mental Health Experience preferred.
- 1-2 years’ experience in the field preferred.
- Negative TB test results within past year.
- Ability to pass pre-employment and random drug screenings.
- Heavy frequency of computer keyboarding.
- Heavy frequency of viewing a computer monitor.
- Ability to sit or stand for extended periods of time.
- Ability to lift up to 35 lbs.

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