Dcs Intake Supervisor
1 month ago
**Location**: Davidson County
**Last Day to Apply**: Jun 3, 2024
**Business Unit**: Social Services / Counselors
**Job Family**: Children's Services
**Job Opening ID**: 58243
**Job Information**
**State of Tennessee Job Information**
Opening Date/Time
- 05/28/2024 12:00AM Central Time
- Closing Date/Time
- 06/03/2024 11:59PM Central Time
- Salary (Monthly)
- $3,542.00 - $5,300.00
- Salary (Annually)
- $42,504.00 - $63,600.00
- Job Type
- Full-Time
- City, State Location
- Nashville, TN
- Department
- Children's Services
**LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF CHILDREN'S SERVICES, CHILD AND FAMILY MANAGEMENT DIVISION, DAVIDSON COUNTY**
**This is a non cash overtime position, any overtime worked will be paid as comp leave.**
**This position is designated as a work from home, applicants must reside in Tennessee and possess a TN drivers license.**
**Qualifications**
**Education and Experience**:Graduation from an accredited college or university with a bachelor's degree in Social Work, Criminal Justice, Sociology, Psychology, or related field of study. Experience equivalent to two years of full-time professional work providing child welfare services including, but not limited to, one or a combination of the following: social, psychological, or correctional counseling or case management; volunteer services coordination for a children's service program; and/or juvenile classification coordination. Prior additional experience in call centers, crisis hotlines, or related area is preferred.
**OR**
Graduation from an accredited college or university with a master's degree in social work or a related behavioral science field with a child or family focus and experience equivalent to one year of full-time professional child welfare case work including, but not limited to, one or a combination of the following: social, psychological, or correctional counseling or case management; volunteer services coordination for a children's service program; and/or juvenile classification coordination.
**NSQs**:_Applicants for this class must:_
- Successfully complete a Fingerprint Background Check.
- Ability to work nights, evenings, weekends and/or holidays as needed.
- Ability to work remotely or physical office location.
- To work remotely, must have access to a private and confidential workspace and access to hardwired internet services.
**Summary**
The DCS Intake Supervisor is the third level classification and the first level of leadership in the Child Abuse Hotline series. A person in this classification is assigned to work in a crisis-oriented call center and assists with managing a team of DCS Intake Associates and DCS Intake Specialists. This classification demonstrates skills to independently conduct an investigatory intake of alleged child abuse and neglect and appropriately assess the situation to determine next steps to immediately address child safety and risk concerns. A person in this classification reports to a DCS Intake Team Leader and serves as a supervisor to the DCS Intake Associates and DCS Child Intake Specialists.
**Responsibilities**
- Assist DCS Intake Team Leader with managing a team of DCS Intake Associates and DCS Intake Specialists. Provide direct performance management and supervision DCS Associates and DCS Intake Specialists. Assist with administering employee corrective action regarding performance and/or conduct, which could include termination.
- Evaluate employee performance via Quality Assurance Reviews, Monthly Performance Briefings, Interims, and Annual reviews. Assist with monitoring DCS Intake Associates and DCS Intake Specialists leave and attendance, policy and procedure adherence, and overall employee professional conduct.
- Facilitate the ongoing professional development and training of DCS Intake Associates and DCS Intake Specialists. Provide coaching opportunities on efficient and effective phone and intake techniques.
- Review and makes screening decisions on initial intakes from DCS Intake Associates. Review and complete reconsidered referrals that require screening modifications. Screen Child Death and Preliminary Near-Death referrals and provide notification to the appropriate parties upon approval from Hotline Director.
- Monitor Child Abuse Hotline phone system to ensure calls are being answered in a timely manner. Monitors the DCS electronic intake database and staff workloads to ensure intakes are processed and completed in a timely manner.
- Perform NCIC criminal background checks via the Tennessee Information Enforcement System (TIES) for emergency removals of children by DCS.
- Support Intake team by receiving** **referrals of alleged child abuse and neglect during times of high call and intake volume. Alert afterhours on call local field staff to high priority/emergency referrals.
- Successfully complete and pass the Child Abuse Hotline Pre-Service training program, the Intake Supervisor training program, as well as any additional mandatory a
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