Director of Environmental Services

3 weeks ago


Cypress, United States Houston Methodist Cypress Hospital Full time

At Houston Methodist, the Director Environment Services position is responsible for the planning, organization, development and direction for the overall operation of Environmental Services, Linen Services, and/or Patient Transportation departments. This position works inter and intra-departmentally to ensure achievement of annual goals and high performance outcomes in support of continuous operations, creating an environment conducive to healing through both the physical appearance and personal experience in staff interaction within Houston Methodist entities. All department functions and operations for the Director Environmental Services must be managed and achieved in accordance with all food and safety, federal, state, and local standards and guidelines in conjunction with regulatory bodies to assure that the highest degree of environmental safety and highest quality patient care is maintained at all times.

The Director position responsibilities include overseeing the activities of the department staff, ensuring quality, productivity, functional excellence and efficiency to accomplish strategic and operational objectives. In addition, this position is accountable for employee engagement, adequate staffing levels, budget development and compliance, staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment. This position also ensures training, monitoring and operations initiatives are implemented which secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.

**PEOPLE ESSENTIAL FUNCTIONS**
- Directs, develops and implements strategic and operational/high level projects and processes either through independent/highly autonomous work or through the facilitation of work teams to enable the effective and efficient completion of objectives.
- Oversees management of and ensures development for staff to meet overall objectives in terms of quality, service and cost effectiveness. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Directs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees.
- Meets or exceeds threshold goal for department turnover and/or system metrics on employee engagement indicators.
- Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes.
- Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units to achieve business goals. Drives the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed.
- Strategizes, develops, and implements strategic on-boarding, employee engagement, and intra-entity processes to ensure successful engagement and culture development.

**SERVICE ESSENTIAL FUNCTIONS**
- Oversees department operations, designated projects, schedules and activities as needed to ensure that goals or objectives are accomplished within the prescribed time frame. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.
- Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department.
- Evaluates and responds to patient surveys to ensure appropriate follow-up and corrective action in support of hospital units for collaborative initiatives to ensure best patient and staff service response.
- Conducts regular internal entity surveys for cleanliness; reusable sharps service response; document destruction service quality; and linen service quality to ensure internal department response as well as contracted services are performing to Houston Methodist standards.

**QUALITY/SAFETY ESSENTIAL FUNCTIONS**
- Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. Responsible for staff maintenance of credentials and competencies, per accrediting/ licensing agency and/or department guidelines as applicable.
- Employs a proactive approach in the optimization of safe outcomes and information systems by monitoring an



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