Mva Bilingual Call Center Representative

1 week ago


Allegany County MD, United States Maryland Department of Transportation Full time

**MVA **Bilingual** Call Center Representative (Customer Agent I)**

***

**OPEN RECRUITMENT**

**This is an interview and hire position**

**This is a job and area specific recruitment to fill vacancies at our MVA Cumberland Call Center**

**Responsibilities include, but are not limited to**:

- Advising customers, either verbally or in writing information or procedure required for title, tag, or registration
- Responding to customers inquiries from the public, branch offices, license agents, courts, attorney’s, insurance companies resulting from visits to the branch office
- Accessing databases and software programs to obtain information and enter information
- Providing accurate answers concerning various MDOT MVA divisions
- Completing and printing of correspondence and forms such as Request for Lien letter (VR-56), Application for Substitute Plates Stickers (VR-9), Return Title/SIF Request

MDOT offers a generous and competitive benefits package. You can learn about our amazing benefits here**:MDOT Benefits**

**Qualifications**:
**Minimum Qualifications**

**Education**: Graduation from a standard high school or possession of a high school equivalency certificate.

**Experience**: One (1) year of customer service work experience.

**Skills**: Fluency in a Foreign Language and experience using computer software. **Approved applicants will be required to demonstrate their ability of fluency with written and oral skills.**

Note: Applicants may substitute customer service work experience for the required education at a rate of one year of experience for one year of education.

Customer service must be the **primary function** of your position in order to receive work experience credit.
- Customer Service - Interacting with customers to provide information in response to inquiries about products and services in conjunction with the handling and resolving of complaints._

**Licenses & Certifications**:
None


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