Mva Bilingual Call Center Representative
1 week ago
**MVA **Bilingual** Call Center Representative (Customer Agent I)**
***
**OPEN RECRUITMENT**
**This is an interview and hire position**
**This is a job and area specific recruitment to fill vacancies at our MVA Cumberland Call Center**
**Responsibilities include, but are not limited to**:
- Advising customers, either verbally or in writing information or procedure required for title, tag, or registration
- Responding to customers inquiries from the public, branch offices, license agents, courts, attorney’s, insurance companies resulting from visits to the branch office
- Accessing databases and software programs to obtain information and enter information
- Providing accurate answers concerning various MDOT MVA divisions
- Completing and printing of correspondence and forms such as Request for Lien letter (VR-56), Application for Substitute Plates Stickers (VR-9), Return Title/SIF Request
MDOT offers a generous and competitive benefits package. You can learn about our amazing benefits here**:MDOT Benefits**
**Qualifications**:
**Minimum Qualifications**
**Education**: Graduation from a standard high school or possession of a high school equivalency certificate.
**Experience**: One (1) year of customer service work experience.
**Skills**: Fluency in a Foreign Language and experience using computer software. **Approved applicants will be required to demonstrate their ability of fluency with written and oral skills.**
Note: Applicants may substitute customer service work experience for the required education at a rate of one year of experience for one year of education.
Customer service must be the **primary function** of your position in order to receive work experience credit.
- Customer Service - Interacting with customers to provide information in response to inquiries about products and services in conjunction with the handling and resolving of complaints._
**Licenses & Certifications**:
None
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