Overnight Front Desk Agent

2 weeks ago

Sag Harbor, United States Baron's Cove Full time

**_Baron's Cove is the Hamptons' preeminent All-American resort destination. With sixty-seven charming village and harbor-facing guestrooms, gorgeous lofted suites boasting sweeping harbor views, village rooms featuring intimate private gardens, and cozy dog-friendly accommodations, Baron's Cove caters to every discerning traveler seeking a relaxing getaway on the East End._**

**Property**: Baron's Cove

**Department**:Front Office

**Position**: Overnight Front Desk Agent

**Reports to**: Front Office Manager

**Position Overview**:Attend to guest needs, including, but not limited to, registration, checkout, and cashiering.**:
**These duties may be described as, but not limited to**:

- Greet and welcome guest upon arrival. Register guests into the computer, verifying reservation, address and credit information.
- Accept payment for guest’s accounts both at the time of registration and check out. Maintain a house bank and make a deposit and accurate report of daily receipts.
- Issue keys to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
- Assist with handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
- Book reservations over the telephone and at the front desk when required.
- Maintain effective and complete communication with valet department, bellmen and housekeeping.

**Required Knowledge, Skills, Abilities**:

- Knowledge of computer programs, including, but not limited to, Property Management Program, Microsoft Word and Excel.
- Requires good communication skills, both verbal and written.
- Ability to work under pressure required.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited information exits.

**Minimum Qualifications**:

- High school or equivalent education required.
- One to two years in a public contact position.
- This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time._

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