Lead Family Support Coordinator

4 days ago

Tysons, United States Maximus Services, LLC Full time

**Description & Requirements**
Maximus is currently hiring a** Lead Family Support Coordinator**

**This position is currently temporarily remote with a pending return to office date **.**

**About the Children and Youth Evaluation Services (C-YES) Program**

Essential Duties and Responsibilities:

- Ensure individual and service level standards are met or exceeded, and staff members are appropriately trained.
- Responsible for ensuring processes are working to support customer needs.
- Ensure the overall volume of work produced meets or exceeds quality standards.
- Ensure staff maintains an updated knowledge of all programs.
- Ensure the confidentiality and security of all information.
- Monitor the performance of staff and provide feedback and education to improve performance.
- Provide management with updates on all issues regarding quality, training, policy, procedures, and staff issues.
- Addresses and resolves escalated or complex case issues.
- Perform as acting Supervisor in the Supervisor's absence.
- Conducts outreach to obtain pertinent consumer information and identify parties to receive notification of impending assessment appointment
- Conducts timely outreach and meets productivity targets related to scheduling assessment appointments with all appropriate individuals identified and documents all outreach activities for tracking and reporting purposes
- Ensures consumer needs are met when scheduling assessment appointments and the most appropriate resource is assigned to complete the assessment.
- Ensures the scheduling process and workflow runs efficiently and meets all program objectives and quickly identifies areas for improvement or correction.
- Assists in scheduling appointments with a RN and participates in the appointment when possible
- Responds to inquiries from all stakeholders and provides education about the CYES program and associated program/services
- Provides case management services to support the plan of care
- Identifies appropriate referrals and community resources to support the plan of care
- Provides follow up to ensure consumers access community providers and resources included on the plan of care
- Follows all work instructions, policies and procedures in relation to the Project
- Reviews and acts on reports with FSC staff, as assigned by the FSC Supervisor and Operations Support Manager.
- Assist with the monitoring of CYES Helpline and escalates issues as needed to Supervisor and Operations Support Manager.
- Assist Supervisor with identifying outstanding follow ups with different stakeholders
- Assists with training and policy updates where assigned.
- Performs other duties as may be assigned by Management

Minimum Requirements

Minimum Requirements:

- High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience.
- Bachelor's Degree from an accredited college or university
- Minimum of three ( 3 ) year s of experience working with individuals with mental, behavioral, developmental, and physical health issues disabilities in a case management capacity
- Experience utilizing reports and data to support a program
- Computer literacy; strong knowledge of MS Excel
- A bility to learn new software programs quickly and intuitively.
- E xcellent organizational, interpersonal, written, and verbal communication skills
- A bility to perform comfortably in a fast-paced, deadline-oriented work environment.
- A bility to successfully execute many complex tasks simultaneously.
- A bility to work as a team member, as well as independently.

Preferred Qualifications:

- Bachelor's Degree in Social Work
- Working experience with pediatric, psychiatric and/or medically fragile patients
- Working knowledge of Health Homes, the Children's Waiver, and/or Home & Community Based Services
- Experience working with call center systems

Home Office Requirements:

- Maximus provides company-issued computer equipment
- Reliable high-speed internet service
- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
- Minimum 5 Mpbs upload speeds

EEO Statement

Pay Transparency
- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

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