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Scheduling and Logistics Coordinator

4 months ago

Valparaiso, United States GuideStar Eldercare Full time

**About the Position**

The primary functions of the Clinician Scheduling Coordinator are to create and troubleshoot monthly clinician service schedules, provide customer service, and serve as primary liaison between all of our contracted facilities, their staff members, and any GuideStar employees.

Success in this role requires excellent customer service skills. The ability to accurately manage a complex workload at a fast pace with strict attention to detail is critical.

**Our scheduling role is different from a traditional healthcare scheduling position. If you are motivated by problem solving and have experience in an intricate, fluid scheduling environment, GuideStar Eldercare could be the next step in your career**

**Essential Job Responsibilities**:

- Coordinate and update clinician schedules daily as indicated by changes in facility or clinician status in an efficient and effective manner.
- Work collaboratively with clinical leadership and Scheduling Manager Director of Clinical Logistics and Communications to draft monthly schedules.
- Manage issues, concerns, and questions by outpatient facilities regarding Vanguard's services.
- Work collaboratively with clinical leadership and Director of Clinical Logistics and Communications to draft monthly schedules.
- Prompt Customer Service Representative style with professionalism in communication between clinicians and facilities.
- Collaborate with Director of Clinical Scheduling & Logistics to regularly monitor new patient referrals and facility patient numbers, making changes to the schedule as necessary.
- Pinpoint area(s) in need of coverage and coordinate coverage with department head.
- Update contact database with nursing home contact information and provide changes to appropriate GuideStar personnel.
- Report critical issues to clinical management and operations team as needed.
- Assist with data entry of patient and facility documentation.
- Perform other duties as assigned by supervisor.

**What we are looking for**:

- Problem-Solver enjoys the challenge of a complicated puzzle; motivated by finding solutions and thinking outside of the box.
- Detailed: thrives on making sure even the smallest detail is uncovered and planned for
- Organized: plans and prioritizes work, able to break large goals into manageable, smaller targets; analytical thinker
- Adaptable: able to smoothly change direction with little notice, receives feedback and manages needed changes
- Optimistic: upbeat and tenacious in working toward goals; resilient and able to bounce back from difficulties
- Experienced in Microsoft office, Excel, and other reporting tools.

**Benefits of Working Here**
- Excellent benefits package, including medical, dental, and vision.
- 'Employee Only’ medical premiums are 100% company paid.
- Voluntary short and long-term disability, accident insurance and hospital indemnity insurance plans are available.
- $50,000 in basic life and AD&D insurance coverage is provided and additional voluntary life insurance is available.
- 401(k) plan is available for employee contribution.
- Three (3) weeks paid time off per year (15 days).