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Customer Service Team Member

1 month ago


New York, United States LUXURY CONNECTIONS CONCIERGE LLC Full time

Overview:
**Duties**:

- Provide information about products and services
- Resolve customer complaints with patience and empathy
- Upsell products and services to customers when appropriate
- Conduct outbound calls to follow up on customer inquiries
- Input and maintain customer information in the database accurately
- Collaborate with the sales team to meet and exceed customer's service expectations

**Experience**:

- Proven experience in a customer service role
- Strong communication skills with the ability to communicate effectively with customers
- Proficiency in data entry and CRM software
- Bilingual or multilingual proficiency, especially in Spanish, is a plus
- Ability to analyze customer needs and recommend appropriate solutions
- Familiarity with outbound calling techniques
- Knowledge of sales principles is advantageous
- Excellent phone etiquette and ability to handle high call volumes

**Job Types**: Full-time, Part-time

Pay: $19.25 - $25.18 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home

Experience level:

- 2 years
- No experience needed
- Under 1 year

Shift:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person

Ability to Commute:

- New York, NY 10013 (preferred)

Ability to Relocate:

- New York, NY 10013: Relocate before starting work (required)

Work Location: In person


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