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Customer Team Member

2 months ago

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Job DescriptionJob Description

Job Title: Customer Team Member

Location: New York City, NY

Company: Merryround

About Us: Merryround is a dynamic and innovative interior design firm with offices across North America, including New York City. We specialize in creating unique, functional, and aesthetically pleasing spaces for both residential and commercial clients. Our projects range from luxurious homes to cutting-edge office spaces, and everything in between. With a focus on creativity, quality, and client satisfaction, we strive to exceed expectations and deliver extraordinary designs.

Position Overview: We are seeking an enthusiastic and customer-focused Customer Team Member to join our team in New York City. The ideal candidate will provide outstanding service to our clients, assist with inquiries, and support various customer service functions. This role requires excellent communication skills, a friendly demeanor, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

  • Greet and assist clients both in person and over the phone.
  • Respond to customer inquiries and provide information about our products and services.
  • Assist customers with order placement, modifications, and follow-ups.
  • Resolve customer issues and escalate complex cases to the appropriate departments.
  • Maintain accurate customer records and update information as needed.
  • Support other team members with various tasks and projects.
  • Ensure customer satisfaction by providing timely and effective solutions.
  • Participate in team meetings and contribute ideas for improving customer service.

Qualifications:

  • High school diploma or equivalent; additional qualifications in Customer Service or related field is a plus.
  • Proven experience in a customer service role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a positive attitude.
  • Ability to handle multiple tasks and prioritize effectively.
  • Proficiency in MS Office (Word, Excel, Outlook) and customer service software.
  • Friendly and professional demeanor with a commitment to customer satisfaction.
  • Ability to work effectively both independently and as part of a team.

What We Offer:

  • Competitive salary commensurate with experience.
  • Comprehensive benefits package including health insurance and retirement plans.
  • Opportunities for professional development and career advancement.
  • A supportive and inclusive work environment where diversity is celebrated.
  • Convenient location in New York City with easy access to transportation.

How to Apply: If you are an enthusiastic individual with a passion for customer service and would like to join our team as a Customer Team Member, please submit your resume detailing your relevant experience. Join us at Merryround and be part of a team dedicated to excellence and growth