House Attendant

3 weeks ago

Houston, United States Embassy Suites Houston Energy Corridor Full time

Description:
**Job Summary**

The House Attendant-Lobby responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas, setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events, cleaning and setting-up meeting room functions, delivering service items to guest rooms upon requests from the front desk, and driving shuttle van when needed (property specific).

**Education & Experience**
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific-driving).
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high pressure situations.
- Must maintain composure and objectivity under pressure.

**Resumen de Trabajo**

Él / la Asistente de la Casa es responsable de mantener la limpieza de los pasillos de los cuartos, los elevadores y las áreas asignadas. Él / ella también es responsable de entregar artículos como maletas, planchas, café, etc. a las habitaciones, según lo dicte el vertical del hotel. También puede incluir eventos de conserjería todas las noches, limpieza y configuración de las funciones de la sala de reuniones, entrega de artículos de servicio a las habitaciones a solicitud de la recepción y manejo de la camioneta cuando sea necesario (propiedad específica).

**Educación y Experiência**
- Se requiere un diploma de Escuela Superior, o su equivalente y / o experiência en un hotel o campo relacionado.
- Tiene que poseer una licencia de conductor válida para el estado aplicable (específico a la propiedad)
- Tiene que poder expresar claramente información e ideas.
- Tiene que poder evaluar y seleccionar entre varias opciones alternativas rápida y acertadamente.
- Tiene que poder trabajar bien bajo presión.
- Tiene que poder mantener la calma y la objetividad bajo presión.

**Requirements**:
**Job Duties & Functions**
- Approach all encounters with guests and associates in a friendly, service oriented manner.
- Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
- Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Clean/Buff floors daily according to hotel standards.
- Shampoo carpets in the public areas according to hotel standards.
- Shampoo furniture as needed according to hotel standards.
- Clean Public restrooms and ensure maintenance on a regular basis/ as needed throughout the shift
- Handle all requests for luggage assistance at check in/our in a friendly, efficient and courteous
- Handle all requests for luggage assistance at check in/our in a friendly, efficient and courteous manner.
- Practice safe work habits to ensure safety to guests, fellow associates and self.
- Handle items for "Lost and Found" according to Avion Hospitality standards.
- At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office.
- Complete daily assignment check list and submit to supervisor at the end of the day
- Be familiar with Avion Hospitality policies and house rules.
- Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other associates.
- Put all equipment away properly after usage according to Avion Hospitality standards.
- Have knowledge of and assist in all emergency procedures during the overnight shift.
- Clean and dust floors daily according to Avion Hospitality standards.
- Maintain hotel equipment in proper working order.
- Maintain storage of hotel equipment in proper area.
- Clean guestrooms as needed.
- Complete special projects as assigned by the Housekeeping Manager.
- Attend meetings as required by management.
- Perform any other duties as requested by management

**Deberes y Funciones Laborales**
- Aborde todos los encuentros con invitados y asociados de una manera amigable y orientada al servicio.
- Mantener una asistencia regular de acuerdo con los estándares de Avion Hospitality, según lo requiera la programación que variará de acuerdo con las necesidades del hotel.
- Mantenga altos estándares de apariencia personal y aseo, que incluyen usar el uniforme adecuado y la etiqueta con su nombre cuando se trabaja (según los estándares de la marca).
- Cumplir en todo momento con los estándares y regulaciones de Avion Hospitality para fomentar operaciones hoteleras

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