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Customer Service Representative

3 months ago

Lancaster, United States Primitives By Kathy Inc Full time

If you are passionate about providing great customer service and would enjoy promoting a fun product line, we would love to have you join our team
- ** Primary Responsibilities**:

- Represent PBK professionally, responsibly, and passionately to all stakeholders.
- Assist customers with choosing the right products by assessing and understanding their requirements, then recommending products to fill their needs
- Develop and use product knowledge to execute on opportunities to upsell and cross sell
- Utilize scripts and other sales tools to generate new business and/or increase existing business
- Answer, assist, and direct all incoming calls, correspondence, and night messages
- Provide pricing and delivery options
- Respond to customer concerns and complaints
- Follow up on customer issues not immediately addressed
- Process requests for general information, catalogs, samples and proactive mailings
- Assist other departments such as but not limited to the PBK Showroom as requested
- Must be able to work Monday through Friday 8AM-4:30PM
- Attend meetings & training
- Other duties as assigned by the supervisor and/or manager

**Desired Qualifications & Skill Set**:

- High School Diploma or equivalent plus 2+ years of experience in sales (wholesale and/or retail), customer service, or call center environment.
- Intermediate level experience using MS Word, Outlook, and Excel or similar.
- Experience with high volume calling, selling a service or sales is required
- Strong interpersonal skills, professionalism, helpfulness, and passion for customer care
- Excellent written and verbal communication skills, including phone and internet etiquette
- Ability to manage time, prioritize, and shift quickly among various responsibilities
- Willingness to work independently while keeping the greater good of the team a priority
- Accuracy, thoroughness, attention to detail
- Excellent team player and contributor

**Benefits for Full-time Employees**
- Fun product line from an established, but growing, woman-owned company. (In 2024, we are celebrating 27 years)
- KPRIDE KCREW program - commitment to employee engagement, training, and development
- Medical, Dental and Vision insurance.
- 401K with match.
- PTO and paid holidays; and your birthday off.
- Community participation through Kathy's Circle of Friends (program for individuals with all levels of disabilities) with volunteer incentive to earn additional PTO.
- Employee discounts on our products.
- Life & AD&D Insurance, short-term and long-term disability.

**About Us**:
Primitives By Kathy® provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Primitives By Kathy® complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfers, leaves of absence, compensation, and training.