Manager, Workforce Operations and Service Delivery
3 days ago
New York, NY, United States
Postpartum Support International
Full-time
Free with email or Google
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
Free with email or Google
By continuing, you agree to our Terms & Privacy Policy.
Administer nontraditional schedules and maintain the hotline's staffing model.
Track headcount, FTE, vacancy, and shift coverage; close gaps and manage backfill.
Training & Delivery: Own the Hotline's training program end to end, from curriculum to delivery. Coordinate onboarding cohorts and ongoing training with the Workforce Enablement Specialist.
Service Operations: Ensure 24/7 service coverage and respond to emergencies with on-call availability. Use NICE CXOne to monitor real-time staffing and align workforce with clinical standards.
Postpartum Support International (PSI) promotes awareness, prevention, and treatment of mental health issues related to childbearing, supporting families and training providers. With a dedicated and passionate board and staff, PSI operates the National Maternal Mental Health Hotline and maintains a fully remote workforce.
#J-18808-Ljbffr
Training & Delivery: Own the Hotline's training program end to end, from curriculum to delivery. Coordinate onboarding cohorts and ongoing training with the Workforce Enablement Specialist.
Service Operations: Ensure 24/7 service coverage and respond to emergencies with on-call availability. Use NICE CXOne to monitor real-time staffing and align workforce with clinical standards.
Postpartum Support International (PSI) promotes awareness, prevention, and treatment of mental health issues related to childbearing, supporting families and training providers. With a dedicated and passionate board and staff, PSI operates the National Maternal Mental Health Hotline and maintains a fully remote workforce.
#J-18808-Ljbffr