Global 24x7 Support Engineering Lead

3 weeks ago

San Francisco, CA, United States OpenAI Full-time

OpenAI is seeking a leader to build and scale a new Support Engineering division focused on enterprise accounts and strategic customers. You will guide a high-performance team, collaborate with product and engineering, and drive reliable, scalable support for our most advanced AI solutions.

You will establish processes, mentor engineers, and shape cross-functional initiatives to improve the overall customer experience while ensuring timely resolution of complex issues across a global footprint.

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