Administrator - Network LAN/WAN
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Administrator - Network LAN/WAN
Sumner, Tennessee
The LAN/WAN Support Administrator plays a crucial role in ensuring seamless network operations by independently resolving technical issues, providing on-call support, and conducting root cause analyses. This position is vital for maintaining high-quality customer service and satisfaction, thereby contributing to the organization's operational excellence.
Key Responsibilities:
- Provide technical support for LAN/WAN networking issues by troubleshooting and resolving incidents to meet agreed service level agreements, ensuring minimal disruption to operations.
- Conduct root cause analysis on escalated issues, employing diagnostic tools and methodologies to identify underlying problems and implement effective solutions.
- Enhance operational efficiency by updating and managing the knowledge base, documenting resolutions, and sharing best practices to foster a culture of continuous improvement.
- Train and mentor new team members and analysts, facilitating knowledge transfer and ensuring adherence to quality standards and company policies.
- Ensure positive customer experience by optimizing first call resolution rates and minimizing case reopen, ultimately aiming for high customer satisfaction (CSAT) scores.
Skill Requirements:
- Proficient in LAN/WAN technologies and protocols.
- Strong troubleshooting skills in network connectivity issues and performance optimization.
- Familiarity with network monitoring tools and diagnostic software.
- Ability to analyze complex issues and implement effective solutions independently.
- Excellent communication skills for effective customer interaction and team collaboration.
- Excellent hands-on experience on the following technologies:
- Routing protocols EIGRP, OSPF, BGP
- LAN Switching VLAN, VTP, STP, EtherChannel, CoS
- WAN MPLS, MPLS/VPN, MP-BGP
- TCP/IP protocol suite, Quality of Service
- Application protocols - HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc.
- Network Security - IPSec VPN, AAA Architecture, TACACS+, RADIUS, firewalls
- Data Center Architecture Network, Server, Storage
Other Requirements:
- Optional but valuable: Cisco Certified Network Associate (CCNA) or equivalent certifications.
- Excellent communication and presentation skills. Must be able to clearly communicate with the customer and be able to present solutions to customers at CIO, CXO level.
- Must be open for 24x7 environment
Maximum Salary (US): 64000
Minimum Salary (US): 54000
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