Associate Account Manager, Enterprise

Associate Account Manager, Enterprise

At Grubhub, we believe food is more than just a meal: It's a source of discovery, connection, and pure enjoyment. There's a time and place for every type of dish, from hidden neighborhood gems to tried-and-true favorites, and we exist to connect people with the food they love in all the ways they like to dig in. We've been at it since 2004, but now, as part of Wonder, Grubhub is operating with a renewed sense of momentum and the high-velocity energy of a powerhouse startup.

As a leading U.S. ordering and delivery marketplace, we feature over 415,000 merchants in more than 4,000 cities, creating the ultimate food experience by elevating online ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. We are constantly finding new ways to innovate—from integrated grocery delivery with groceries powered by Instacart to exclusive loyalty programs. Join our team, based out of New York City and Chicago, and help us give our diners the exceptional value they deserve.

The Associate Account Manager, Enterprise works alongside Enterprise Partner Managers (EPMs) to support Grubhub's Enterprise restaurant brands. As part of a shared account team, you will own key day-to-day workstreams across operations, promotions, advertising, and client optimization, while the EPM leads the broader brand strategy and commercial relationship. You will play an important role in helping clients get the most value from their programs through strong execution, performance reporting, and ongoing optimization.

You will be an active, client-facing partner, participating in recurring calls, business reviews/strategic meetings and leading portions of those conversations related to your areas of ownership. A key part of the role is turning client needs into action by triaging requests, coordinating across internal teams, and driving issues through resolution.

The Impact You Will Make

• Partner with EPMs to support the day-to-day success of Enterprise restaurant brands
• Serve as an active client-facing partner through recurring calls, QBRs, strategic meetings, and in-market engagements
• Analyze data to prepare and present updates related to your areas of ownership, including (but not limited to) promotions, advertising, and operational performance
• Own execution, monitoring, optimization, and reporting for promotional and advertising campaigns
• Partner with brands/locations to manage operational workstreams including pauses, cancellations, logistics-related issues, and account maintenance
• Triage client requests and own cross-functional issues through resolution, ensuring clear ownership, follow-up, and communication
• Analyze data to identify operational trends, risks, and opportunities and surface relevant insights to the EPM and client
• Maintain accurate account information and activity within Salesforce and other internal systems
• Support the launch and adoption of new products, programs, and initiatives
• Support the EPM in executing growth strategies by helping clients activate, optimize, and measure relevant products, promotions, and advertising programs
• Participate in onsite client meetings, QBRs, conferences, and other in-market engagements; some travel required

What You Bring to the Table

• Bachelor's Degree preferred
• 1–2 years of Account Management, Sales, Customer Success, or experience working with large, enterprise clients
• Strong organizational and project management skills with the ability to manage multiple priorities and drive work through completion
• Strong verbal and written communication skills and confidence working directly with and presenting to enterprise clients
• Strong problem-solving skills with the ability to assess needs, identify root causes, story tell through data, and coordinate solutions
• Ability to work independently and cross-functionally to influence and make recommendations to clients
• Strong computer skills, including MS Office and Google products; Salesforce.com or similar CRM experience and JIRA a plus
• Positive, solutions-oriented approach and comfort working in a fast-paced, evolving environment
• Experience working with or supporting restaurant partners a plus

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you.

We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below.

Illinois: $44,800-56,000 ( $56,000- $70,000 OTE range)

DC, California, Massachusetts: $49,280 - $61,50