Tonkean Support Engineer

3 days ago

Chicago, IL, United States Tata Consultancy Services Full-time
Tonkean Platform Engineer

Must Have Technical/Functional Skills

  • Experience working with Tonkean Platform administration and support.
  • Understanding of workflow automation and process orchestration concepts.
  • Experience with REST APIs, JSON, and integration troubleshooting.
  • Knowledge of SAP, Coupa, ServiceNow, Salesforce, Workday, or similar enterprise applications.
  • Familiarity with Microsoft Teams, Outlook, and collaboration platforms.
  • Strong incident management and problem-solving skills.
  • Knowledge of Agile methodology and ITIL processes.

Roles & Responsibilities

  • Provide L1/L2/L3 support for Tonkean applications and workflows.
  • Monitor Tonkean solutions, modules, workflows, and integrations.
  • Troubleshoot issues related to process execution, notifications, forms, APIs, and integrations.
  • Analyze incidents, identify root causes, and implement permanent fixes.
  • Support business users during UAT, production deployments, and hypercare phases.
  • Maintain workflow documentation, knowledge articles, and SOPs.
  • Configure and enhance Tonkean modules, intake forms, approval workflows, and dashboards.
  • Coordinate with business teams, SAP teams, Coupa teams, and external vendors for issue resolution.
  • Manage user access, security roles, and governance controls.
  • Perform release validation and production migration support.

Generic Managerial Skills, If any

  • Strong analytical and problem-solving skills
  • Multi-tasking ability with limited supervision
  • Mentoring capabilities
  • Quick learner and self-starter
  • Excellent customer service, interpersonal, communication and team collaboration skills
  • Able to understand and adhere to change management procedures and internal guidelines.

Salary Range: $140,000 -$180,000 year

TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.