Account Manager

United States

Full time

R0017491

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking an Account Manager - Growth Markets to support existing and prospective customers across an assigned book of Growth Markets accounts within our State, Local, and Education (SLED) segment. The successful Account Manager will execute selling initiatives that develop customer relationships and drive sales of Fiber, Transport, IP, SD-WAN, Edge, Security, Wi-Fi, VoIP, and Managed Services across targeted Public Sector accounts.

Our Account Manager - Growth Markets is a proactive account owner who identifies, shapes, and secures new opportunities across Growth state and local government, K-12, and Higher Education accounts while owning the sales and customer lifecycle. This role requires working knowledge of E-Rate, government procurement and funding cycles, consultative selling, relationship management, and disciplined account ownership. The ideal candidate thrives in a high-volume, virtually managed sales motion spanning multiple geographies and SLED subsegments.

Location: This is a fully remote / virtual position. Zayo's Growth Markets team is designed for national, coast-to-coast coverage, with core markets being a top priority for hiring location.

Responsibilities:

• Generate sales revenue by actively promoting Zayo products and services to targeted Public Sector account modules, including E-Rate, cooperative agreements, and state contracts.

• Manage a high volume of inbound and outbound engagement with a clear strategy for prioritizing accounts and opportunities.

• Identify, initiate contact with, and qualify potential customers and sales opportunities across assigned Growth Markets accounts.

• Present proposals and guide customers through the sales process using a consultative approach.

• Maintain current business relationships with customers while identifying opportunities to protect and grow revenue.

• Apply knowledge of customers, industry, procurement cycles, and Zayo services to achieve revenue objectives.

• Analyze customer requirements to understand how Zayo products and services can be applied to meet customer needs and solve business problems.

• Develop and maintain records of customer activity for reporting of sales, pipeline, and forecasts.

• Track, analyze, and report on sales performance, pipeline, and forecasts in Salesforce and related reporting tools.

• Provide accurate and timely information to management.

• Coordinate closely with other departments to ensure customer satisfaction is maintained and revenue objectives are met.

• Keep abreast of the competitive landscape and Growth technologies to best position Zayo in the marketplace.

• Collaboratively work as part of a team while concurrently performing as an individual with minimal supervision.

Qualifications:

• Bachelor's degree preferred, or a minimum of two (2) years of business/Public Sector sales experience with technology-focused products.

• Preferred working knowledge of the E-Rate program and ability to align Zayo's services with funding cycles, RFP timelines, and eligible service categories.

• Ambitious, aggressive, and coachable.

• Proven ability to build and maintain customer relationships.

• Strong financial acumen.

• Quick learner who collaborates well with others.

• Excellent communication skills, both verbal and written.

• Exceptional customer service skills.

• Excellent time management and organizational skills.

• Excellent skills working with Salesforce CRM and related sales reporting tools.

• A sense of urgency and desire to rapidly accelerate results and career with Zayo Group Sales.

• Excellent interpersonal skills with the ability to work effectively with a diverse group of personalities, show respect for others, and present information with effective communication and presentation skills.

• High tolerance for ambiguity and