Office System Asstant
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We are now hiring for a Full-Time Office System Assistant to support the Radiology Support Department at UPMC Presbyterian. This role provides front desk leadership and operational support, ensuring timely patient checkin, efficient workflow, and an exceptional patient experience.
Schedule: Monday-Friday, between the hours of 6am - 2:30pm, 6:30am-3pm, and 8:30am - 5pm. Saturday 6:30 AM-3:00 PM.
Rotational basis, every 6 weeks.
Responsibilities:
- Lead and support front desk operations; ensure efficient workflow and issue resolution
- Accurately check in patients, verify demographics/billing, and coordinate radiology exams
- Schedule inpatient, outpatient, and addon exams per departmental guidelines
- Answer multiline phones professionally; route calls and obtain missing provider orders
- Maintain documentation accuracy, confidentiality, and HIPAA/UPMC compliance
- Deliver excellent customer service, including service recovery and complaint resolution
- Communicate effectively with the healthcare team, support training and teamwork
- Demonstrate flexibility, sound judgment, and adaptability in a fastpaced environment
- High school diploma or equivalent
- 1 year of experience (medical office preferred)
- Knowledge of medical terminology, ICD-9 coding, and radiology preferred
- Proficient in computer use, including Microsoft Word and Excel
- Strong customer service skills
Licensure, Certifications, and Clearances:
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
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