IT Systems and Support Engineer

IT Systems And Support EngineerSaint Joseph’s College of Maine is seeking a dedicated and highly skilled individual for the full-time position of IT Systems and Support Engineer. In this pivotal role, you will be a cornerstone of our Information Technology Team and technical operations, ensuring the stability, performance, and security of the College's IT infrastructure. You will be responsible for providing expert-level technical support to our faculty, staff, and students, while also contributing to the administration and maintenance of our core systems and network. This position is ideal for a proactive problem-solver who thrives on technical challenges in a fast-paced environment and is committed to delivering exceptional service in a dynamic academic environment.
Minimum Education/Experience/Qualifications:A combination of at least 5+ years of progressive experience and relevant education in Information Technology, preferably within an educational or service-oriented environment.
Demonstrated expertise in supporting end-users and administering systems in a professional environment. Experience in a Managed Service Provider (MSP) or similarly fast-paced setting is highly desirable.
Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
Professional certifications such as CompTIA A+/Network+, Microsoft Certified: Modern Desktop Administrator, MCSA, CCNA, or ITIL Foundation are a significant asset.
Strong understanding of computer hardware, operating systems (Windows, macOS, Linux), and common software applications.
Familiarity with network fundamentals including TCP/IP, DNS, DHCP, and VPN technologies.
Excellent problem-solving skills and the ability to communicate technical information clearly to non-technical users.
Preferred

Qualifications:
Experience with educational technology platforms and learning management systems (LMS).
Knowledge of cybersecurity best practices and experience implementing security measures.
Familiarity with scripting or automation tools to streamline IT support tasks.
Previous experience working in an academic institution or similar educational services environment.
Schedule:General office hours are Mon-Fri 8:00-4:30. Full-time 40 hour per week position. Available to attend on-site meetings, training, as well as work during peak periods, that will include evenings and occasional weekend hours in the event of infrastructure outage. This job is 100% onsite.
Knowledge, Skills, Abilities:Operating Systems: Expert-level knowledge of Microsoft Windows (10/11) and advanced proficiency with macOS and Windows Server (2016+).
Networking: Advanced knowledge of network troubleshooting and core protocols (TCP/IP, DNS, DHCP). Previous experience administering/managing networks is a plus.
Systems Management: Hands-on experience with Active Directory/LDAP, Group Policy, familiarity with cloud identity providers (Entra ID/Azure AD/GWS) as well as management of collaboration platforms (365/GWS)Automation: Practical experience with AI, scripting languages, particularly PowerShell, for automation and system administration and or RMM automation policies.
IT Tools: High proficiency with IT Service Management (ITSM) ticketing systems, Remote Monitoring and Management (RMM), and Remote Access Tools (RAT).
Endpoint Management: Strong working experience with MDM solutions and Apple School Manager and or Intune.
Must demonstrate teamwork skills and a willingness to help othersPossess a positive attitude to foster a cohesive working environmentStrong communication: both verbal and written and organizational skills neededAbility to handle multiple tasksAbility to meet project deadlines and manage system problems, escalating when neededAbility to communicate and work well with others within a fast-paced environmentStrong critical thinking, analyzing and developing skillsAbility to concentrate and follow through on all assignments to completionDemonstrated customer service skills for dealing with all levels of clientsAbility to maintain confidentiality and discretionTolerates work related stress effectively and maintains self-control/professionalismAbout Saint Joseph’s College of MaineFounded by the Sisters of Mercy in 1912, Saint Joseph’s College is Maine’s only Catholic college. Located on the shores of Sebago Lake in Standish, Maine, the 382-acre campus offers 46 undergraduate programs and a Division III athletic program to approximately 800 on-campus students. In addition to its on-campus offerings, Saint Joseph’s College provides certificates, undergraduate, and advanced degrees to approximately 1,200 working adults residing throughout the United States and in more than 20 other countries through its online learning program.
Saint Joseph’s College of Maine seeks to attract, retain, and develop personnel who support its mission and are committed to nurturing highly competent and deeply compassionate leaders ready to serve in a vulnerable world. Inspired by the life and vision of Cathe