Resident Services Coordinator
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Resident Services Coordinator
The Park at Franklin is a 648-unit garden style apartment community looking for a Resident Services Coordinator to join their team. This position is primarily responsible for performing all activities related to maintenance administration and coordination.
Duties & Responsibilities:
- Respond promptly to resident phone calls and emails.
- Accurately log and route service requests; schedule maintenance and follow up with residents.
- Assign work orders to technicians and maintain the make-ready board.
- Walk completed unit turns, create punch lists, and conduct pre-move-in inspections to ensure lease compliance.
- Coordinate vendor scheduling for turns and extermination services.
- Schedule and accompany inspectors for Certificate of Occupancy (CO) inspections; handle related paperwork and payment requests.
- Collaborate with leasing and turns staff to coordinate move-ins.
- Conduct periodic unit inspections and arrange necessary maintenance.
- Process purchase orders and invoices.
- Maintain resident files, property data, and company confidentiality.
- Support resident satisfaction efforts through follow-ups and communication.
- Work closely with the Property Manager and team to enhance service quality and operational efficiency.
- Represent the company professionally; maintain positive relationships with residents, vendors, and team members.
- Demonstrate initiative, problem-solving, and ability to work independently.
- Uphold Fair Housing laws and company policies.
- Assist with marketing efforts and general property support as needed.
- Must have reliable transportation for company errands.
- Flexibility with schedule and willingness to perform additional duties as assigned.
Background & Drug Screening Required
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