Quality Clinic Coordinator

About Us: As a global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-time delivery, and industry-leading quality. The Pursuit family of companies has cultivated long-term relationships with our customers around the world through respect, teamwork, technology, and trust. We are driven to develop industry leading process innovations and manufacturing techniques on behalf of our customers. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products. About the Opportunity: The Quality Clinic Coordinator will provide direction to support manufacturing, engineering and related business unit functions in the development, procurement, fabrication, test and delivery of products to varied customer requirements. Ensure that Quality policies, practices and procedures comply to all customer contract requirements, as well as applicable industry and regulatory standards to maintain an effective Quality Management System. Location: Manchester, CT This role will be onsite 100% of the time. Responsibilities: Process all customer returned product Manage customer escapes and complaints Acquire access to customer portals, manage non-conformances as necessary, respond appropriately to customer inquiries and follow up on due dates for corrective actions Lead DIVE activities to find root cause and corrective/preventative actions for escapes Lead MRB activities and support work centers to find root cause and corrective/preventative actions for top scrap Manage internal CAR Log, CAR process, and train new users Manage NMR editing, NMR authority permission and train authorized NMR users Generate and communicate One Point Lessons and Quality Alerts as necessary Manage weekly quality meetings with escape information and lessons learned from escapes and internal findings working with EHS and BUMs for department information Train new inspectors on quality clinic modules Communicate current customer escape activity and complaints to management Drive quality into unit flow lines and inspection stations based on lessons learned and best practices Drive systemic corrective actions for the quality management system including read across corrective actions on applicable impacted product Troubleshoot and resolve issues impacting quality and delivery on identified product Capable of communicating with all levels within of the organization such as Operators, Engineers, Leads, Planners, Management, etc. Promote quality by mentoring colleagues and less experienced employees Observe all Company policies, rules, and regulations including good housekeeping, safety and security. Required Qualifications: High School or equivalent 3 years quality experience 3 years manufacturing experience Must be authorized to work in the U.S. on a full-time basis without sponsorship now or in the future. The Company cannot offer employment to visa holders who require employer sponsorship in the future or cannot work now on a full-time basis. Must be able to perform work subject to ITAR/EAR regulations. Preferred Qualifications: Bachelor's degree in Manufacturing or related technical degree Inspection experience Must be able to interpret blueprints, engineering sketches, and technical documents to determine appropriate measurement methods Proficiency in Microsoft Word, PowerPoint and Excel Clear communication (oral and written) skills Ability to keep accurate records Physical Requirements: Requires mobility in a manufacturing plant environment while using Personal Protective Equipment. Must be able to frequently sit, stand and walk. Must be able to lift and carry up to 15 pounds. Must be able to have prolonged periods sitting at a desk and working on a computer. Compensation & Benefits: Pursuit Aerospace also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements, among other things. Equal Opportunity Employer: Pursuit Aerospace is an Equal Opportunity Employer. We adhere to all applicable federal, state, and local laws governing nondiscrimination in employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.