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Front Office Manager

4 weeks ago

Cincinnati, Ohio, United States Hyatt Place Sharonville Convention Center Full time


An exciting opportunity is available at Hyatt Place Sharonville Convention Center in Cincinnati, OH for a Front Office Manager role. Join our team to ensure flawless guest experiences by overseeing daily operations, leading a skilled team, and maintaining exceptional customer service standards. Embrace our dynamic environment to nurture your passion for hospitality and showcase your leadership abilities. Elevate your career at Hyatt Place Sharonville Convention Center.

Responsibilities

•Oversee daily operations of the front office department to ensure smooth and efficient workflow.

•Train, supervise, and support front desk staff to provide exceptional customer service to guests.

•Develop and implement strategies to optimize hotel occupancy and room revenue.

•Maintain accurate records of room inventory, reservations, and guest accounts.

•Collaborate with other departments to coordinate guest services and resolve any issues or complaints in a timely manner.

Qualifications

•2+ years of experience in hotel front office operations.

•Proficiency in Microsoft Office Suite.

•Strong communication and interpersonal skills.

•Ability to lift up to 35 lbs.

•US work authorization.