Resident Services Director
23 hours ago
About the Role The Resident Services Director is responsible for creating an exceptional, hospitality-driven resident experience. This role oversees front desk and transportation operations, leads the Ambassador Program, manages move-ins and move-outs, and acts as the primary liaison between residents, families, staff, and outside vendors. The RSD ensures smooth daily operations, strong communication, and a welcoming environment for all residents. Who we are "Our supreme goal is to do and be the best in all we undertake, and to provide a Stellar life for our residents, their families and our employees." - Evrett Benton, CEO If you are looking for a company and team that understands the value of people, then look no further Stellar Senior Living is a premier assisted living and memory care provider in the Western United States. Founded in 2012 we have experienced consistent growth adding senior living communities to our family each year. We continue to grow and are looking for top talent to join our team and continue the journey with us. What we offer Competitive salary Benefits include medical, dental, vision, generous Paid Time Off program, holidays, 401k and more A growing company with opportunities for advancement Company sponsored training, tuition reimbursement, and other learning opportunities What Youll Do Lead, schedule, and support the front desk and transportation teams. Maintain high service standards, provide coaching, and lead staff performance development. Oversee resident communication, ensuring warm, timely, and solution-focused interactions. Manage move-ins, move-outs, and resident transfers while tracking trends to improve retention. Coordinate with vendors and service providers for maintenance, appointments, and community needs. Lead the communitys Ambassador Program, including meetings, welcoming new residents, and hosting bi-monthly welcome luncheons. Maintain accurate logs, emergency communication procedures, and documentation. Support administrative tasks, events, and cross-department collaboration. Identify and implement process improvements to elevate professionalism and service workflows. What Were Looking For Strong leadership and team management experience. Excellent communication, customer service, and problem-solving skills. Ability to multitask, stay organized, and remain calm under pressure. Professional, dependable, and committed to creating a positive resident experience. Previous senior living, home health or hospice experience, hospitality, or customer-facing leadership experience is a plus. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. As part of Stellar Senior Livings continued efforts to maintain a safe environment for all employees, residents, families, and visitors, Stellar strongly encourages its employees to receive an FDA-approved COVID-19 vaccination, as well as any subsequent booster doses, as recommended by the Centers for Disease Control and Prevention (CDC). To facilitate and further encourage COVID-19 vaccinations, Stellar periodically organizes onsite vaccination clinics at its various locations. Stellar employees are not required to be fully vaccinated for COVID-19 as a condition of employment.
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Resident Services Director
1 week ago
Glendale, United States Thunderbird Senior Living Full timeResident Services Director (RSD) Salary: $55,000–$65,000 annually About the RoleThe Resident Services Director is responsible for creating an exceptional, hospitality-driven resident experience.This role oversees front desk and transportation operations, leads the Ambassador Program, manages move-ins and move-outs, and acts as the primary liaison between...
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Resident Services Director
1 day ago
Glendale, United States Stellar Senior Living Full timeAbout the RoleThe Resident Services Director is responsible for creating an exceptional, hospitality-driven resident experience. This role oversees front desk and transportation operations, leads the Ambassador Program, manages move-ins and move-outs, and acts as the primary liaison between residents, families, staff, and outside vendors. The RSD ensures...
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