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Front Office Manager

1 month ago

Santa Rosa, California, United States Sandman Hotel Full time

About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description:
The Sandman is an ideal launch pad for exploring Sonoma Wine Country. An affordable and inviting option among Santa Rosa, California hotels, Sandman is located just off US-101, mere minutes from the areas best wineries and breweries, dining, outdoor activities and downtown businesses. Channeling a tropical-meets-Californian-bohemian flare, the Pool House & Bar offers refreshing cocktails with an al fresco ambiance. Sandmans year-round heated pool and hot tub encourage lingering afternoons in the sunshine. Our spacious Backyard is complete with adirondack chairs, fire tables, a bocce court, and cornhole.

Overview:

We are seeking a dynamic individual who is motivational, passionate, and fun We want you to lead our Front Office Team to ensure the effortless and seamless movement of guests in and out of the hotel, and to provide exceptional levels of service throughout our guests' stay.

The Front Office Manager will be responsible for the day-to-day operations of the front office guest services team. The Front Office Manager will assure guest service standards are being applied consistently and that all hotel and department policies and procedures are followed and adhered to.

Key Responsibilities:

  • Ensure a high level of guest satisfaction by managing guest inquiries, complaints, and requests promptly and professionally.
  • Oversee check-in and check-out procedures to ensure a seamless and efficient process.
  • Foster a positive and collaborative work environment.Handle VIP guests, ensuring they receive personalized attention and service.
  • Recruit, train, and supervise front office staff, including receptionists, concierge, and night auditors.
  • Conduct performance evaluations and provide feedback to staff members.
  • Schedule staff shifts and manage payroll.
  • Maintain accurate records of reservations, guest accounts, and billing information.
  • Coordinate with other departments (housekeeping, maintenance, food and beverage) to ensure guest satisfaction and operational efficiency.
  • Implement and maintain standard operating procedures for the front desk.
  • Monitor and manage the front desk operations to ensure adherence to hotel policies and procedures.
  • Ensure proper handling of cash, credit card transactions, and guest billing.
  • Prepare financial reports related to front desk operations.
  • Oversee the management of front office budgets and expenses.
  • Ensure front desk staff are trained and proficient in using hotel management systems.
  • Troubleshoot any issues with front office systems and coordinate with IT support as needed.

  • Ensure the front desk area is clean, organized, and adheres to health and safety standards.

  • Implement and enforce safety and security procedures for guests and staff.

  • Assist in promoting hotel services and amenities to guests.

  • Collaborate with the sales and marketing team to develop and implement promotional strategies.

  • Utilize hotel management software to manage reservations, guest information, and billing.
Qualifications:
  • Bachelors degree in Hospitality Management, Business Administration, or a related field preferred.
  • Proven experience in a supervisory or managerial role within the hospitality industry.
  • Excellent customer service and communication skills.
  • Strong leadership and team management abilities.
  • Proficient in hotel management software and Microsoft Office Suite.
  • Ability to work flexible hours, including nights, weekends, and holidays.
  • Strong problem-solving skills and ability to handle stressful situations calmly and effectively.
Compensation Range:
The compensation for this position is $65,000.00/Yr. - $68,000.00/Yr. based on qualifications and experience.