Head of Experience

3 weeks ago

Boston, United States Rev'd Fitness Full time

Head of Experience (HOX)Schedule: Part-Time (20 hours/week), structured around studio session times early mornings, evenings, weekends, and event coverage as requiredRole SummaryThe Head of Experience is the cornerstone of daily studio function at our Revd Fitness Copley studio. This part-time role combines scheduling, facilities, inventory, and community operations into one dynamic position responsible for ensuring smooth, efficient, and engaging studio operations. Reporting to the Chief Operations Officer (COO) and working closely with the Lead Trainer, the Head of Experience supports the entire teamtrainers, front desk staff, and athletesby managing the systems, spaces, and experiences that define the Revd brand.Core ResponsibilitiesScheduling + Staff OperationsManage scheduling logistics for the front desk team.Oversee substitution processes in coordination with the Lead Trainer to ensure full operational coverage at all times.Recruit, train, and support front desk staff; assist in onboarding new trainers.Communicate scheduling updates promptly and clearly to all team members.Stay proactive in adjusting schedules for holidays, seasonal shifts, and Boston-area events.Manage creation of products within the POS system as needed (credits, apparel, memberships, etc.)Manage payroll onboarding and processing, collaborate with COO on financial needsFacilities + Inventory ManagementEnsure all studio spaces are clean, organized, and operating safely and efficiently.Oversee facility maintenance and vendor relationships for cleaning, equipment service, and other operational needs.Maintain inventory of all supplies (retail, towels, cleaning products, etc.) and coordinate timely restocks.Manage and track equipment maintenance schedules and ensure compliance with safety standards.Develop preventive maintenance plans to minimize downtime and uphold the Revd experience standard.Events + Community OutreachPlan and execute in-studio events, seasonal activations, and athlete appreciation initiatives with the help of the Corporate Marketing and Lead Trainer.Build and maintain relationships with local businesses and community organizations.Partner with Corporate Marketing to bring national campaigns to life locally.Manage local sponsorships, collaborations, and press or influencer opportunities.Support ongoing engagement to strengthen community connection.QualificationsExceptional organizational, time management, and multitasking skills.Proven experience in operations, facilities, scheduling, or community managementpreferably in fitness, hospitality, or retail environments.Strong communication and interpersonal skills with a collaborative, solution-oriented mindset.Comfortable managing budgets, vendors, and multiple concurrent projects.Creative thinker who takes initiative and thrives in a fast-paced, team-driven environment.Preferred: familiarity with fitness studio management software and basic mechanical knowledge of fitness equipment.Performance ExpectationsEmbody and promote the Revd brand values in all actions and interactions.Maintain proactive communication with the COO and Lead Trainer.Ensure operational excellence, attention to detail, and a high standard of service delivery.Demonstrate flexibility in scheduling to support key studio hours and events.Contribute to a culture of community, consistency, and continuous improvement. recblid xi1s6imr84n0rf0b5llj477db39zia

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