Assistant Front Office Manager

4 weeks ago

Hilton Head, South Carolina, United States Omni Hotels Full time

Overview:

Hilton Head Oceanfront Resort

Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.

Omni Hilton Heads associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.

Job Description:

To ensure maximum operating efficiency by assisting the Director of Front Office with the oversight of operations relating to the Front Office. Resulting in high levels of guest satisfaction and associate development.

Responsibilities:
  • Ensure that Four Diamond standards and a consistent level of guest satisfaction are met.
  • Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously by Front Office staff (proper posting of staff, grooming standards, MOS standards being followed).
  • To be thoroughly acquainted with the AM and PM checklist; ensuring all needed reports and checklists are run and completed.
  • Understand and perform cash handling processes, ensuring each cashier is maintaining bank according to standard.
  • To be thoroughly acquainted with all check-in and check-out procedures and policies, including familiarity with all hotel amenities and local attractions.
  • Control Parking Procedures and postings to guest accounts ensuring parking revenue.
  • To appropriately protect confidential guest information and guest room key access according to Front Office SOPs.
  • Possess a thorough familiarity with the Select Guest and Global Hotel Alliance programs. Provide required Select Guest and Global Hotel Alliance training to staff.
  • Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
  • Monitor all guest requests to ensure they are met within the prescribed time limits and handle all guest complaints maintaining a satisfactory impression with the guest.
  • Effectively engage in the service recovery process, handling all guest concerns efficiently and to the satisfaction of the guests.
  • Continued training done with all associates.
  • Participate in issue prevention meetings and respond to alerts in Opera according to direction of management.
  • Communicate all hotel, guest and group information to associates on a daily basis.
  • Become familiar with all hotel operating systems and programs.
  • Assist with weekly supply inventory and order front office supplies and uniforms.
  • Assist with rate discrepancy report.
  • Assist with balance reports and credit check reports daily.
  • Adhere to all Systems and Controls of the Front Office, and appropriate areas of responsibilities.
  • Assist with the creation of schedules and monitor staffing levels according to business cycles.
  • Train Front Office line associates.
  • Effectively coach and counsel associates as needed and complete performance evaluations.
  • Responsible for scheduling and facilitating monthly OST meetings including agenda development and execution (one training hour per month and meeting minutes on file in HR monthly).
  • Responsible for ensuring all Omni Standards are applied with regard to new hire training paperwork and orientation, disciplinary procedures, uniform issuance.
  • Maintain a highly motivated and trained staff that continually strives for personalized, quality service and the creation of memorable guest experiences.
  • Represent the Omni Brand and Culture at all times; meeting the expectations outlined in the Omni leadership competencies. Reinforce and train associates on Power of One and Power of Engagement principles.
  • Be actively engaged with our guests and hotel associates, demonstrating and rewarding Power of One behaviors.
  • Support a positive work environment of employee growth and development, interdepartmental teamwork and exceptional customer service.
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
  • Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Qualifications:
  • Minimum of one-year Front Office Management experience required.
  • Previous leadership experience in an upscale, full service hotel environment is required.
  • Strong understanding of front office hotel procedures and practices required.
  • Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
  • Ability to stand for the entire scheduled shift.
  • Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills required.
  • Four-year college degree, preferably in the hospitality industry
  • Knowledge of Property Management Systems and related computer programs
  • Strong knowledge of Microsoft Office Software.
  • Developed computer proficiencies, OPERA experience a plus.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

  • Front Office Manager

    3 weeks ago

    Hilton Head, South Carolina, United States Sonesta International Hotels Full time

    Job Description Summary Sonesta Resort located in Hilton Head Island, SC is seeking a Front Desk Manager. Job Overview: Manage all aspects of the front office areas, which may include, but is not limited to guest registration, bell services, business center, telephone services, concierge services, and guest reservations to ensure guest satisfaction and...

  • Front Office Manager

    4 weeks ago

    Hilton Head, South Carolina, United States Sonesta International Hotels Full time

    Job Description Summary Sonesta Resort located in Hilton Head Island, SC is seeking a Front Desk Manager. Job Overview: Manage all aspects of the front office areas, which may include, but is not limited to guest registration, bell services, business center, telephone services, concierge services, and guest reservations to ensure guest satisfaction and...

  • Front Office Operations Manager

    4 days ago

    Hilton Head, South Carolina, United States Sonesta International Hotels Full time

    Job Overview:Sonesta Resort is seeking a seasoned professional to lead the front office operations, ensuring exceptional guest experiences and maximizing hotel profitability.Key Responsibilities:Manage day-to-day front office activities, including guest registration, concierge services, and reservations.Supervise front desk staff, bell services, and PBX...

  • Front Office Operations Manager

    2 days ago

    Hilton Head, South Carolina, United States Omni Hotels Full time

    Company Overview">The Omni Hilton Head Oceanfront Resort is a premier destination located on the southern coast of South Carolina, offering breathtaking oceanfront views to its guests.">Our associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, and the pride that comes from working for a company with a reputation for...

  • Resort Front Office Leader

    2 days ago

    Hilton Head, South Carolina, United States Marriott Vacations Worldwide Full time

    Role OverviewThe Resort Front Office Leader plays a critical role in ensuring the smooth operation of the Front Office at Marriott Vacations Worldwide. Key responsibilities include supervising the Front Office staff, providing exceptional guest service, and maintaining high standards of professionalism and productivity.Key Responsibilities:Supervising the...

  • Resort Front Desk Supervisor

    2 days ago

    Hilton Head, South Carolina, United States Omni Hotels Full time

    Resort Overview">The Omni Hilton Head Oceanfront Resort is a premier destination located on the southern coast of South Carolina, offering breathtaking oceanfront views to its guests.">Our resort features beautifully landscaped grounds, a private beach, and a variety of amenities, including multiple dining options, a fitness center, and a spa.">As a member...

  • Office Manager Assistant

    3 days ago

    Hilton Head, South Carolina, United States FASTSIGNS #230901 Full time

    **Job Description:**We are seeking an Office Manager Assistant to join our team at FASTSIGNS #230901. The ideal candidate will provide exceptional administrative support to our owner, ensuring seamless day-to-day operations.The successful candidate will have prior experience in sales or customer service, with strong organizational and time management skills....

  • Assistant Hotel Administrator

    2 days ago

    Hilton Head, South Carolina, United States Omni Hotels Full time

    About Us">The Omni Hilton Head Oceanfront Resort is a premier destination located on the southern coast of South Carolina, offering breathtaking oceanfront views to its guests.">Our resort features beautifully landscaped grounds, a private beach, and a variety of amenities, including multiple dining options, a fitness center, and a spa.">As a member of our...

  • Front Desk Service Supervisor

    2 days ago

    Hilton Head, South Carolina, United States Marriott Vacations Worldwide Full time

    Job DescriptionThe Front Desk Service Supervisor plays a critical role in ensuring the smooth operation of the Front Office at Marriott Vacations Worldwide. Key responsibilities include supervising the Front Office staff, providing exceptional guest service, and maintaining high standards of professionalism and productivity.Key Skills and...

  • Front Desk Agent

    2 days ago

    Hilton Head, South Carolina, United States Marriott International Inc Full time

    About the Role:\The Front Desk Agent will be responsible for creating memorable experiences for our guests at The Westin Hilton Head Island Resort & Spa.\Key Responsibilities:\\Providing exceptional customer service and exceeding guest expectations\Managing reservations and room assignments effectively\Processing payments and handling cash transactions...

  • Assistant Manager- Retail

    5 days ago

    Hilton Head, South Carolina, United States Spartina Full time

    Assistant Manager- Full TimeLocation: Hilton Head Island, SC JOB DESCRIPTION: A Spartina 449 Assistant Manager assists the Store Manager in motivating and inspiring their team to achieve store productivity goals. They help the Store Manager to analyze week to date, period to date, and year to date sales, and develop action plans to drive sales. Other...

  • Assistant Manager- Retail

    3 days ago

    Hilton Head, South Carolina, United States Spartina LLC Full time

    Job Description Job Description Assistant Manager- Full Time Location: Hilton Head Island, SC JOB DESCRIPTION:A Spartina 449 Assistant Manager assists the Store Manager in motivating and inspiring their team to achieve store productivity goals. They help the Store Manager to analyze week to date, period to date, and year to date sales, and develop action...

  • Front Desk Support Specialist

    3 days ago

    Hilton Head, South Carolina, United States Marriott International, Inc Full time

    Company Overview: Marriott International, Inc. is a global hospitality leader with over 7,000 properties across more than 131 countries. We are committed to delivering exceptional guest experiences and creating memorable moments for our customers.Job Description:We are seeking a highly skilled Front Desk Support Specialist to join our team at Marriott...

  • Restaurant Operations Manager

    5 days ago

    Hilton Head, South Carolina, United States Middleton Place Full time

    Job DescriptionThe General Manager is responsible for overseeing the overall operations of our restaurant, ensuring exceptional service, quality cuisine, and a welcoming atmosphere for our guests.Main Responsibilities:Food Quality and PresentationCustomer Service and SatisfactionStaff Training and DevelopmentFinancial Management and ReportingSafety and...

  • Administrative Assistant

    7 days ago

    Hilton Head Island, South Carolina, United States Stretch Zone - 1036 Full time

    About Us:At Stretch Zone, we strive to improve the lives of others through our unique stretching practices. With convenient locations throughout the United States, we offer a flexible and dynamic work environment that fosters growth and development. Our team members are passionate about delivering exceptional service and creating a welcoming atmosphere for...

  • Hotel Service Director

    3 days ago

    Hilton Head, South Carolina, United States Sonesta International Hotels Full time

    Sonesta International Hotels seeks an experienced Guest Experience Specialist to join our team at Sonesta Resort.About the Role:The Guest Experience Specialist will be responsible for managing the front office operations, supervising staff, and ensuring exceptional guest experiences. The ideal candidate will have a Bachelor's degree in Hotel Management or...

  • Seasonal Front Desk Agent

    4 weeks ago

    Hilton Head, South Carolina, United States Omni Hotels Full time

    LocationHilton Head Oceanfront ResortLocated on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.Omni Hilton Head's associates enjoy...

  • Guest Experience Specialist

    3 days ago

    Hilton Head, South Carolina, United States Sonesta International Hotels Full time

    We are seeking a Resort Front Desk Supervisor to join our team at Sonesta Resort.About the Role:The Resort Front Desk Supervisor will be responsible for managing the front office operations, supervising staff, and ensuring exceptional guest experiences. The ideal candidate will have a Bachelor's degree in Hotel Management or related field and 3+ years of...

  • Hotel Services Coordinator

    2 days ago

    Hilton Head, South Carolina, United States Omni Hotels Full time

    About Our Culture">At Omni Hotels, we value innovation, creativity, and collaboration.">We believe in empowering our associates to make decisions and take ownership of their work.">We strive to create a positive and inclusive work environment that supports the well-being and growth of our associates.">">Job Description">As a Hotel Services Coordinator, you...

  • Front Desk Associate

    3 days ago

    Hilton Head, South Carolina, United States Stretch Zone - 1036 Full time

    Job Description Job Description Compensation / Perks:$15 per hourHigh-energy atmosphereCareer growth opportunitiesContinuing education opportunitiesEmployment Type: Front Desk AssociateAre you seeking a position that allows you to use your administrative and customer service skills to make a difference in the lives of others? Do you also want to gain...