Technology Analyst/Automation Business Analyst

1 week ago

Pittsburgh PA, United States Eliassen Group Full time

We’re seeking a future team member for the role of ServiceNow Business Analyst to join our Technology Services Group (TSG) via our Service Management team.
Duration: 12 month contract to hire position

This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Work closely with stakeholders, product management, scrum leads, and developers to gather, analyze, and prioritize requirements
Ensure quality delivery by working with development to ensure solutions meet the stakeholders’ requirements and are adequately tested by QA
Partner with stakeholders and business groups to provide training and demonstrations of new enhancements
Ensure that management/product management receives timely updates on assigned tasks to facilitate frequent and proactive customer communication

4+ years of previous business analysis experience working with enterprise application(s) supporting 20k+ user base
~ Experience within Agile SLDC methodology (user stories, epics, defects, etc.)
~ Excellent problem-solving and communication skills with the ability to develop clearly written materials
~ Proactively identify dependencies and communicate technical risks throughout the delivery life cycle
~ Strong emphasis on UI/user experience with enterprise platforms
~ ServiceNow Certified System Administrator (CSA) certification is preferred


Hand-on experience with one or more of the following ServiceNow modules:
Common Service Data Model (CSDM)
Configuration Management Database (CMDB)
Security Operations (SecOps)
Governance, Risk, and Compliance (GRC)
Integrated Risk Management (IRM)
Custom applications and the ability to learn internal processes and apply to Enterprise Resource Planning (ERP) capabilities/functionality


Bachelor’s degree in either the business or technical field
The pay range provided in this posting reflects a W2 hourly rate; W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group.

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