ServiceNow Business Analyst

2 weeks ago

Pittsburgh PA, United States IntePros Full time

ServiceNow Business Analyst Pittsburgh, PA OR Lake Mary, FL Applying for this role is straight forward Scroll down and click on Apply to be considered for this position. We’re seeking a skilled ServiceNow Business Analyst to join our client's Technology Services Group (TSG) within the Service Management team. In this role, you’ll collaborate across Technology and business stakeholders to drive high-quality, user-focused enhancements across our ServiceNow enterprise platform. What You’ll Do Partner with stakeholders, product managers, scrum leads, and developers to gather, analyze, and prioritize requirements. Ensure quality delivery by working closely with development and QA to validate that solutions meet business needs. Deliver training and demos to stakeholders to support adoption of new features and enhancements. Provide clear, proactive updates to management and product leadership to support seamless communication with customers. What We’re Looking For 4+ years of business analysis experience supporting large-scale enterprise applications (20k+ users). Strong understanding of Agile SDLC (user stories, epics, defects). Excellent communication and problem-solving skills with the ability to create clear, effective documentation. Ability to identify dependencies, assess risks, and communicate them throughout the delivery cycle. Strong focus on user interface and user experience for enterprise platforms. Ability to articulate product strategy, roadmaps, and vision to senior leadership. Proven ability to collaborate with both internal and external stakeholders in a fast-paced environment. Solid understanding of ITIL processes (v3 or v4). Bachelor’s degree in Business or a technical field. ServiceNow CSA certification preferred. xrczosw Preferred Experience with ServiceNow Modules IT Service Management (ITSM) Common Service Data Model (CSDM) Configuration Management Database (CMDB) Security Operations (SecOps) Governance, Risk & Compliance (GRC) Integrated Risk Management (IRM) Custom applications and ERP-related capabilities If you're a detail-oriented, collaborative analyst with a passion for enhancing enterprise systems, we’d love to hear from you. Apply today

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