Head of Operations

This position will support North America (NA) Talent Solutions in effectively running the operational aspects of the business. The role will be focused on working closely with the Talent business leaders and interfacing effectively with Aon corporate and practice support functions such as Finance, HR, IT, & Real Estate. The role will also be responsible for project leadership and change management for select initiatives across the NA Talent business. Aon is in the business of better decisions
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
Business Strategy Execution and Routines- Drive execution of business strategy and plan. Establish routines to ensure communications cascade. Lead change management, decision prep and facilitation of leadership teams.
Operational Effectiveness- Partner with the business unit leaders to deliver the business plan, including tightly leading any staffing required to deliver work. Uncover efficiency opportunities that help to drive profitable growth. Work with business leaders to determine if we need to reengineer any of our business areas based on financial trends. Monthly Ops Reporting- Implement and review KPIs monthly/quarterly for the business. Understand sales pipeline and the connection to the revenue forecast. Track progress on Account Management and initiatives focused on extending and expanding client relationships.
New Initiatives- Work across aligned leaders to identify and prioritize investments and quantify the impact on revenue, margin, and client retention/acquisition. Act as PMO to ensure business initiatives are on track and outcomes are achieved as expected. The role will also lead and support Aon United initiatives including, Financial system transformation, client relationship management system changes, and regulatory changes (e.g., Global Business Services- Operationalize important Aon initiatives surfacing from the Current Results team and/or the GBS Operating Committee. Client Contracting- Coordinate client contracting guidelines across GI. Work with legal team as needed to improve processes.
Share information in a manner that helps to reinforce our goal of leaders working across solution areas, so we can bring even greater value to our clients. Support HR and business leaders to ensure we are paying for performance.
Bachelor's degree in related field required; MBA strongly preferred
~7+ years of relevant work experience in a professional and/or financial services environment or consulting firm
~ Knowledge of continuous improvement practices (for example: Lean Six Sigma)
~ Process and business facilitation experience
~ Shown discernment in business matters and executive presence
~ Experience collaborating with senior leadership cross functionally to drive business results

Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. If you require accommodations during the application or interview process, please let us know. For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; medical, dental and vision insurance. Rather, this role is eligible to take paid time off at the discretion of the employee and management in accordance with company policy and practices. paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
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