Escrow Manager

2 days ago

San Francisco CA, United States Freelancer.com Full time

Join Escrow.com, a unique fintech revolutionising secure and highvalue payments. At Escrow.com, every team member has a direct impact on our business and helps shape its success. If you're a high achiever seeking a dynamic role, want to work with exceptional individuals, thrive without constant supervision, and desire to be part of a company with tremendous growth potential, then this is the perfect place for you.
Escrow.com is the preferred secure transaction service for many industries from digital assets, to heavy machinery, to business acquisitions. We secure multimillion dollar transactions, trusted by high profile companies like Google, Meta, Uber, Amazon and Microsoft. Escrow.com is expanding its team in SanFrancisco and is seeking an Escrow Manager to oversee payment operations and ensure regulatory compliance across our platform.
In this role, you will be responsible for managing the daily escrow operations, supervising payment processing workflow, and maintaining adherence to state and federal regulations governing escrow services.
Prepare, review and approve financial transactions for escrow settlement
Oversee and manage the daily payment operations, ensuring escrow processes are accurate, efficient and compliant
Supervise and mentor a team of payments analysts, providing guidance, training, and performance feedback to ensure operational excellence
Maintain deep knowledge of banking processes, payment rails, and transaction formats including wire, ACH, check, SWIFT, IBAN, and realtime payment systems (Zelle, FedNow, RTP)
Serve as primary point of contact with external banking institutions, resolving complex payment processing issues and maintaining strong banking relationships
Ensure compliance with all DFPI regulations and escrow laws, including maintenance of proper books, records, and accounts as required by legal regulations governing escrow transactions and services
Hold an active Escrow Manager License issued by DFPI or obtain licensure within the required timeframe
Develop and implement process improvements to enhance efficiency, reduce risk, and improve customer experience in payment operations
Manage escalated customer inquiries and complex transaction issues, providing exceptional service while maintaining security protocols
Collaborate with crossfunctional teams including Compliance, Risk, Legal, and Product to ensure seamless operations across the business
Monitor key performance indicators and operational metrics, preparing regular reports for senior leadership
Lead initiatives to scale payment operations in line with business growth

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