NOC manager

3 days ago

Overland Park KS, United States MSR Technology Group Full time

Network Operations Center (NOC) Manager Location: Overland Park, KS
Fulltime Role with competitive salary & excellent benefits
Open to candidates willing to relocate to the greater Overland Park, Kansas area.

This role requires a hands-on manager with deep technical expertise in the required technologies.
Ideal for someone with exposure to relevant technologies (e.g., hypervisors, virtual machines, Azure) who has served in a leadership capacity—whether formally as a manager or informally as a mentor or team lead.

Key Responsibilities
Lead, coach, and develop NOC engineers and technicians
Foster a culture of collaboration, accountability, and growth
Manage shift schedules and ensure coverage across all hours
Occasionally flex hours to connect with night-shift team members
Serve as an escalation point for complex technical issues
Oversee real-time monitoring and incident response
Ensure SLA compliance and high-quality service delivery
Collaborate with internal teams and vendors to resolve issues
Continuously improve NOC tools, processes, and performance

Required Skills & Experience
~5+ years in systems/network engineering (Windows Server, Linux, VMware, Nutanix, Citrix, Intune)
~ This role requires a hands-on manager with deep technical expertise in the VMware
~ We’re seeking a NOC Manager to lead a high-performing team of eight in a 24/7/365 environment. This role is ideal for someone who thrives in a hands-on leadership position, enjoys mentoring technical teams, and brings strong escalation-level expertise in systems and network operations.
~ Experience with monitoring tools (Zabbix, ControlUp, or similar)
~ Experience with Nutanix is preferred; however, we will also consider candidates with experience in Citrix, VMware, or other hypervisors. Security experience is a plus.
~ Proven leadership in a 24/7 technical environment
~ Strong incident management and escalation skills
~ Familiarity with virtualization and cloud platforms (AWS, Azure a plus)
~ Excellent communication and problem-solving abilities
~ Bachelor’s degree or equivalent experience


What You Bring
A supportive leadership style focused on team success
Ability to manage high-pressure situations and prioritize effectively
Strong customer focus and cross-functional collaboration
Commitment to continuous learning and process improvement

This is a strategic opportunity to lead a growing team and make a direct impact on service delivery and client satisfaction. If you're ready to bring your technical expertise and leadership to a dynamic environment, we’d love to hear from you.

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