Supervisor-Housekeeping, Full Time Evenings

3 weeks ago

Madison WI, United States The Marcus Corporation Full time

Front Desk Supervisor Location: Hilton Madison Monona Terrace - Madison, Wisconsin Schedule: Full-Time | Flexible Schedule Required Lead the Guest Arrival Experience with a Focus on Service and Team Support Are you a customer-focused professional who enjoys leading a team and creating welcoming first impressions? We are looking for a Front Desk Supervisor to support our Front Office leadership team in overseeing daily front desk operations, ensuring smooth guest experiences from check-in to checkout. In this hands-on leadership role, you will supervise front office staff, assist with guest inquiries and complaints, and help ensure the front desk runs efficiently while meeting brand standards. As the Front Desk Supervisor, you will be a key team leader focused on operational excellence and exceptional guest service. Overseeing front desk team performance, ensuring prompt and friendly guest service at all times Assisting with guest concerns, special requests, and complaints in a professional and empathetic manner Managing daily front office tasks including reservations, room assignments, wake-up calls, and guest messages Supporting group check-ins and coordinating with other departments to ensure smooth group arrivals Providing team support by handling phone calls, issuing keys, taking payments, and ensuring accurate transaction processing Maintaining supplies and restocking paper, toner, and other essentials for front office equipment Training and mentoring front desk team members and providing ongoing feedback Taking responsibility for a house bank, handling cash, credit cards, and check payments Collaborating with the Front Office Manager and Assistant Manager on special projects or operational improvements We are seeking a service-oriented leader who thrives in a fast-paced hospitality setting. Prior experience in guest service or front desk operations Proficiency in handling monetary transactions and managing financial accuracy Basic computer skills and the ability to quickly learn front desk systems A free, well-balanced meal every shift • Room discounts at Marcus Hotels & Resorts and Hilton-branded properties • Free employee parking (when available) or Metro bus passes • "Ability to transfer to other Marcus properties while maintaining your service status • Medical, dental, and vision insurance (available for full-time associates after 30 days) • Company-paid life insurance, employee assistance program, and 401(k) with employer match • Hilton-branded training and growth opportunities A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence.

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