Desktop Support Technician

3 weeks ago

Tempe AZ, United States Solugenix Full time

Desktop Support Technician Tempe, AZ (Onsite)
3-6 Month Contract
Solugenix is assisting a client, in their search for a Desktop Support Technician. This is a 3-6 month contract opportunity based out of Tempe, AZ (Onsite).

The Desktop Support Technician is an end user support technician that provides direct client support. This role performs remote and/or on-site assistance.

Bachelor's degree or equivalent preferred.
~2+ years of relevant experience in a technical support role (potentially including hands-on internship experience).
~ Possesses working knowledge of standard end-user hardware and software and is able to address most issues by following established procedures.
Builds expertise in standard end-user hardware and software and the ability to resolve client issues.
Has a basic understanding of network connectivity and infrastructure.
Gaining an understanding of NPF-specific applications and technologies.
processes, and the ability to prioritize the criticality of a user area or application requiring support.
Evaluates hardware and software requests and provides solutions based upon business requirements and corporate standards, documenting as appropriate.
Supports and maintains the end-user environment. This may include configuring new hardware, reviewing and addressing virus alerts, installing and troubleshooting software including patches, and performing tests.
Provides direct support to users for supported hardware, software and devices. This includes restoring service, providing user training, coordinating warranty repairs through third-party vendors as appropriate, and supporting special events (on-site).
Installs, supports and retires hardware (e.g., Installs and maintains related software and wipes data prior to destruction or reissue.
Documents, maintains and recommends enhancements to work processes and standards in the area, including documenting procedures for troubleshooting and incident resolution/solution.
Performs facility moves under guidance.
Ensures compliance with relevant policies and regulations and escalates any concerns as appropriate.
Courteous and tactful at all times with clients and IT colleagues. Strong orientation towards client service.
May be accountable for resolving a task or assignment as part of a larger initiative or project.
Sets his/her own priorities based on established service level agreements.

Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience.

Our client is a financial services company.

Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance-providing clients with reliability and a strong competitive edge.
Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business-it means having a dedicated ally focused on your success in today's fast-evolving digital world

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