Desktop Support Specialist

3 weeks ago

Phoenix AZ, United States Axius Technologies Inc. Full time

Desktop Support Location: Phoenix, AZ 85012 (Hybrid)7 Months Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below. Position Description Desktop Support Technician role serves as the primary point of contact for internal end-users, providing Tier 1 and Tier 2 technical support. This individual acts as the "face of IT," delivering exceptional customer service while troubleshooting hardware, software, and network connectivity issues. The role is responsible for the installation, configuration, and maintenance of the agency's end-user computing environment, ensuring staff have the technical tools required to perform their duties. xrczosw Day-to-day responsibilities are 100% hands-on Technical and operational support. Required Skills 5 or more years as a Desktop Support/IT Technician with Level 1- and 2-tiered support Preferred Skills IT Service Management (ITSM) Maven Active Directory/ Azure AD Asset Management Remote Support: assist off-site users with VPN connectivity, Multi-Factor Authentication (MFA), and remote desktop connections

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